Behavioral Health Program Manager
The Behavioral Health Program Manager, a licensed independent social worker, is responsible for supervising community based providers and community based psychiatric treatment for Ryan White Part A eligible clients who have a co-occurring mental health need. The Manager will be under the supervision of the Director of Behavioral Health and will include collaboration with Columbus Public Health and Client Services to develop and manage an alternative level of care to meet the needs of clients with mental health issues and HIV that are unable to attend regular outpatient treatment due to their symptoms and psychosocial needs. The care will be provided in the home and the community of the client and is designed to reduce symptoms and barriers to allow the client to eventually enter into office based outpatient care. The Manager will identify and assist HIV+ persons needing community based psychiatric services in the Ryan White Part A Transitional Grant Area that consists of Delaware, Fairfield, Franklin, Licking, Madison, Morrow, Pickaway, and Union counties. The individual will operate in accordance with the established professional standards and guidelines as stated by the Ohio Revised Code and put forth by the Ohio Counselor, Social Work and Marriage and Family Therapist Board. The individual will operate in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) and agree to adhere to NASW standards for social work management.
PAY RANGE: $49,766-$74,650
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, clinical and administrative supervision, data collection and reporting, traveling, driving, providing client transportation, utilizing a computer for typing and conducting research, attending meetings, conducting assessments and counseling.
MAJOR AREAS OF RESPONSIBILITY:
Quality Customer Service
- Demonstrate unconditional positive regard to clients; Conduct all aspects of job responsibilities with a focus on exceptional customer service.
- Develop and Provide high quality community based treatment for clients who have HIV/AIDS and a co-occurring mental illness and their families monitored by tracking the number of clients served and the number of services provided each month.
- Return client, provider, and other stakeholder correspondence (phone, paper, electronic, fax, etc.) within 2 business days.
- Maintain a caseload of no greater than 10% of clients out of care in any given month.
- Rectify billing discrepancies within 5 business days of notice.
Excellence in Service Delivery
- Work collaboratively within a multidisciplinary team.
- Work alongside Director of BH, BH clinical team, physicians, nurse practitioners, and other clinic staff during designated clinic hours.
- Conducts comprehensive psychosocial assessments for people with HIV/AIDS seeking services at intake and anew each year.
- Develop, monitor, and evaluate program.
- Maintain appropriate referral sources and contact persons for community-based services.
- Providing linkage to resources such as housing, respite, nutritional assistance, palliative care, chore assistance, transportation and social functions which help increase ability to remain independent in the community.
- Correspond and coordinate with primary case management network to refer clients, provide consultation on primary care services and resources, and assist in navigating system of medical care service delivery.
- Complete a minimum of 10 hours a year of HIV/AIDS specific training to keep informed about current AIDS research, case management models, and needs assessments.
- Identify and recruit health care professionals in the region to provide quality services to HIV+ individuals and establish new relationships and contractual agreements in collaboration with ODH; develop positive working relationships with providers.
- Maintain current licensure.
- Complete all documentation within two business days of service provided.
- Maintain client files and records as directed by agency policies and procedures that will be demonstrated by scoring no less than 90% on monthly peer reviews.
- Appropriate use of clinical supervision: seeking individual supervision as needed; being prepared to actively participate in group supervision.
- Ensure client confidentiality by following agency and program policies and procedures.
Commitment to Diversity and Nondiscrimination
- Continuous growth and development of Cultural Competency exhibiting an understanding, awareness, and respect for diversity.
- Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. that includes an understanding, awareness, and respect for diversity.
- Ensure client eligibility for assistance programs by collecting all supporting documentation at intakes and updates.
- Verify client eligibility every 6 months.
- Complete accurate data collection, reports, and documentation to provide data for federal, state, agency and board purposes as assigned by supervisor.
Commitment to Safety
- Understand and abide by the policies and procedures set forth in the Safety Manual.
Nobility of Purpose
- Represent organization in community engaging other service providers and educating about special needs associated with HIV/AIDS in the primary care continuum.
- Work in conjunction with Equitas Health committees related to clients’ needs and services.
- Clinical Supervision includes completing supervision contracts for staff, attending supervision as scheduled and be available for calls when staff are in community.
- Administrative supervision of staff includes: orienting new staff and providing ongoing training; monitoring Key Performance Indicators, punctuality and reliability; monitoring job performance, implementing disciplinary procedures, conducting performance evaluations; identifying department needs.
- Provide on-going support and problem-solving to case management staff that includes but is not limited to electronic client records, client needs, and job functions.
- Prepare data collection, reports, and documentation to provide data for federal, state, agency and board purposes as assigned by supervisor.
- Assist with grant reporting and grant writing.
- Communicate with clients and providers to remedy complaints or appeals.
- Provide on-site supervision for student interns.
- Collaborate with financial team and medical billers.
- Other duties as assigned related to this position by supervisor.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:
- Minimum of MSW and LISW required. (LISW-S preferred, eligible or in process)
- Must have at least 3 years of direct-service experience, preferably in a community-based health-care setting and a minimum of one year of supervisory experience
- Demonstrated program development and management experience
- Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
- Community-based Case Management and training experience desired.
- Proficiency in all Microsoft Office applications and other computer applications required.
- Reliable transportation, driver’s license and proof of auto insurance required.
- Knowledge and adherence to social work standards and ethics.
Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA