Linkage to Care Specialist

Client Services Portsmouth, Ohio



The Linkage to Care Specialist (LCS) is a unique position in the organization that plays a key role in conducting outreach to people living with HIV to ensure that they are able to access care and maintain that care into the future. The LCS will collaborate with staff agency-wide to reduce barriers to patients receiving care.



Essential functions of the job include, but are not limited to, traveling, driving, having reliable transportation, utilizing a computer for typing and conducting research, excellent written communication, participating in meetings, conducting assessments within scope of practice, and presenting to small groups.



  • Conduct outreach to organizations serving high risk populations such as substance abuse treatment facilities, homeless shelters, LGBTQ organizations, youth centers, etc.
  • Provide extensive outreach and linkage to care activities to the transgender and/or HIV community.
  • Assist patients in scheduling appointments with medical, behavioral health and case management staff, particularly those who have been identified as struggling to receive care.
  • Represent Equitas Health in the community at events such as Juneteenth, Pride Festival, Health Fairs, LGBTQ events, local conferences and other events.
  • Assess potential barriers to care and work with patients to reduce obstacles resulting from lack of transportation, mental illness, substance abuse, etc.
  • Work with other positions to ensure that newly diagnosed individuals successfully integrate into the care system.
  • Coordinate transportation assistance for appointments and for related activities such as Medicaid or Social Security application and on occasion driving patients to appointments.
  • Participate in community committees related to transgender health, HIV/AIDS, and other topics as relevant.
  • Provide linkage to resources such as housing, crisis supports, nutritional assistance, medical case management, palliative care, transportation and social functions which help increase ability to remain independent in the community.
  • Assist with data entry related to client care and funder reports as needed.
  • Coordinate the collection and analysis of client satisfaction surveys.
  • Maintain appropriate referral sources and contact persons for client access to community-based services.
  • Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
  • Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.
  • Participate in creating a positive work environment by embracing colleagues’ strengths.
  • Other duties as assigned by supervisor.



  • Two years of experience working in a professional setting, preferable a medical office or community based organization.
  • Ability to be flexible in work hours and willing to cover special events on evenings and weekends.
  • Exemplary customer service skills as well as written and verbal communication skills.
  • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. 
  • Proficiency in all Microsoft Office applications and other computer applications required.
  • Must have valid Ohio driver’s license and reliable transportation.          



Background and reference checks will be conducted.  Hours may vary, including working some evenings and weekends based on workload.  Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment.  Completing the application does not guarantee employment.  In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered.  EOE/AA

It is the policy of Equitas Health that no employee or applicant will be discriminated against because of race, color, religion, creed, national origin, gender, gender-identity and expression, sexual orientation, age, disability, HIV status, genetic information, political affiliation, marital status, union activity, military, veteran, and economic status, or any other characteristic protected in accordance with applicable federal, state, and local laws. This policy applies to all phases of its personnel activity including recruitment, hiring, placement, upgrading, training, promotion, transfer, separation, recall, compensation, benefits, education, recreation, and all other conditions or privileges of employment.

Equitas Health values diversity and welcomes applicants from a broad array of backgrounds.