Medical Front Office (Phone Operator)

Administration / Office Staff Knoxville, Tennessee

Position at EMrecruits/ PSR

GENERAL SUMMARY OF DUTIES: The Phone Operator fields patient questions/problems; consults with Providers; and returns calls. 

DIRECT REPORT: The Phone Operator reports directly to the Director of Outpatient Services.

DUTIES: (List does not include all duties assigned.)

  • Handles incoming and return patient phone calls, appropriately; communicate to patient appropriate instructions/information per protocols, and document all communication.
  • Maintains high level of customer satisfaction approach.
  • Helps facilitate a Team environment and high work moral.
  • Other assigned duties.


  • Collaborate effectively with staff, leadership, and all other healthcare providers to insure desired outcomes.
  • Initiates and organize functions of daily operations in the Nurse Line care setting and help maintain efficient/quality operations.
  • Demonstrate ability for problem solving and decision-making.

EDUCATION: Minimum High School diploma or GED required, prior medical administrative experience a plus!

Call James Leising today at 682-500-8604 or email your resume to .