Empyrean Benefit Solutions Careers

Description

• Lead and mentor a team of infrastructure, enterprise application, and IAM/AD engineers, fostering a collaborative and innovative work environment.
• Define the strategic direction and roadmap for infrastructure initiatives, offering guidance for the 12–36-month range and establishing portfolio priorities, focusing on cost-effective, reliable, and secure solutions delivered through standardized and automated processes.
• Oversee day-to-day operations of the on-premises infrastructure, including monitoring, incident response, patching, currency updates, capacity planning, and performance optimization.
• Leverage enterprise tools and processes to maintain consistent unified infrastructure management practices across the hybrid infrastructure environment.
• Advance Microsoft O365 strategy and roadmap to maximize organizational benefits and productivity gains.
• Drive initiatives to enhance functionality, usability, and integration of enterprise applications, including Microsoft O365, Confluence, Jira and Jira Big Picture.
• Develop comprehensive strategy for IAM and AD engineering, focusing on security and compliance.
• Design, deploy, and manage solutions using industry best practices to ensure high availability, security, performance, reliability, resiliency, and scalability.
• Promote an "automation-first" culture within the team and drive automation initiatives to streamline provisioning, deployment, configuration management, and monitoring processes.
• Identify opportunities for process enhancements, cost savings, and performance optimization, and lead initiatives to implement improvements.
• Collaborate with other teams, including development, devops, site reliability engineering, data operations, cloud engineering teams, and operations, to ensure seamless integration of supported technologies with other systems.
• Serve as an escalation point for applicable enterprise issues and incidents, including outside normal business hours if required. Participates in incident response and lead resolution efforts as needed.
• Takes a lead role in orchestrating disaster recovery and business continuity plans, collaborating with cross-functional teams to assess risks, establish recovery objectives, and execute response strategies.
• Partner with leadership in the preparation of the department’s budget. Demonstrate strong financial acumen and portfolio management skills to manage and optimize investments.
• Collaborate with service providers, the Procurement and Vendor Management team, and other internal teams to negotiate contracts, optimize costs, and stay up to date with the latest offerings and trends.
• Lead and support offshore teams, optimizing resource utilization and alignment with project objectives to ensure successful project delivery and collaboration
• Act as a champion for the organization's ITIL processes, advocating for their adoption and effective implementation across all relevant areas
• Build strong relationships with various stakeholders across the company and foster a culture of collaboration and communication on projects
• Foster a culture of continuous learning and growth by developing technical skill ladders to upskill team members, while also ensuring their motivation, engagement, and empowerment to excel in their roles

• Strong ability to define and execute IT infrastructure and enterprise application engineering strategies.
• Expertise in data center management and the ability to be on site at the data centers if required.
• Strong technical proficiency in on-premises infrastructure management, as well as enterprise applications engineering and technologies.
• Expertise in implementing and managing Active Directory (AD) infrastructure, coupled with proficiency in IAM solutions like Azure Active Directory or Okta for streamlined identity management and single sign-on
• Adept with continuous integration and continuous deployment (CI/CD) tools such as Jenkins, GitHub CI/CD, or Azure DevOps.
• Adept with infrastructure as code (IaC) concepts and tools like Terraform or AWS CloudFormation.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong project management skills.
• Strong written and verbal communication skills, particularly adept in documentation, paired with excellent stakeholder management abilities.

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• In lieu of Bachelor’s degree, equivalent years of experience in computer science, engineering, benefits administration, or a related field 
• Strategic leadership experience with a proven track record of successfully leading large-scale IT initiatives and driving organizational change.
• Overall, 10+ years of experience in related areas of work
• 6-8 years of experience in the following areas: 
• Windows Server and Linux operating systems
• Virtualization technologies such as VMware or Hyper-V
• Storage solutions like SAN/NAS systems and storage area networks
• Network infrastructure components, including routers, switches, firewalls, and load balancers
• Telecommunications systems and protocols
• Contact center technologies and AI support systems
• Microsoft O365 suite, including Exchange Online, SharePoint Online, and Teams.
• Email archival systems and related compliance requirements
• Extensive background with on-premise/co-location infrastructure management.
• Advanced experience with security tools and protocols that protect the network and computing environment including Web Access Firewalls, Privileged Access Management, Identity Access Management, SAML, SSO, etc.
• Advanced knowledge of performance monitoring and log aggregation, with proficiency in monitoring and alerting tools such as ELK stack, Solarwinds, Datadog, Zabbix, and/or Prometheus.
• Experience in provisioning infrastructure using infrastructure as code (IaC) automation tools such as Terraform or AWS CloudFormation, to manage and maintain compute and network components of the environment.
• Some experience supporting and managing on-prem instances of Atlassian Datacenter, Confluence and Jira
• Understanding of software development lifecycle (SDLC) management tools and methodologies.
• Experience with automation tools like Ansible, Puppet, or Chef for configuration management.
• Familiarity with public cloud providers such as AWS or MS Azure, or an at scale self-hosted solution such as OpenStack or VMWare.
• Familiarity with security best practices and tools for securing both infrastructure and applications, alongside understanding of security compliance frameworks such as NIST, ISO 27001, or SOC 2
• Some experience with managing third-party engineering resources (on-shore | near-shore | off-shore)
• Strong analytical skills 
• Proven ability to meet deadlines and work effectively in a multi-tasking environment
• Relevant certifications or vendor-specific certifications are advantageous.
• Prior experience in a SaaS provider or benefit program administration organization a plus.