Team Member- The Milk Shake Factory (PNC Tower or South Side)

Retail Pittsburgh, Pennsylvania


Job Title: Team Member - The Milk Shake Factory (PNC Tower or South Side)
Location(s): Pittsburgh, PA

About Edward Marc
Edward Marc ( is a Pittsburgh-based, rapidly expanding manufacturer, wholesaler, and retailer of chocolate and caramel products. A family business since 1914, the company was rebranded in 2007 when the fourth-generation of chocolatier siblings assumed management. Under their leadership, the company has launched national and global brands including Edward Marc Chocolatier, The Milk Shake Factory, and Snappers. The management team values sustainable innovation, aggressive sales growth, and maintaining the company’s foundation as a family-owned enterprise.

Position Overview 
As key members of the Milk Shake Factory staff, our Team Members will assume a critical role in maintaining creating an inviting and professional retail environment. The Team Member will have primary day-to-day responsibility for fielding customer orders, completing sales transactions, maintaining a sanitary environment, and selling products to patrons. In addition to possessing a “can-do” attitude, our Team Members must have a calm disposition, superior attention to detail, excellent time management skills, and a reputation of great communication skills.

Essential Functions

  • Demonstrate enthusiasm for providing exceptional customer service to all Milk Shake Factory guests
  • Consistently create high quality milkshakes, sundaes, beverages, and snacks while adhering to all recipe and presentation standards
  • Fill customer orders for retail products including bulk and prepackaged chocolate
  • Assist in the preparation of retail items including chocolate covered strawberries and chocolate covered bacon
  • Learn and adhere to health, safety, and sanitation guidelines for food service and for the retail environment
  • Maintain and organize all work and sales areas including the stockroom, coolers, and freezers
  • Learn and educate store visitors about the Milk Shake Factory’s history, products, promotions, and events
  • Stock and merchandise the store including ingredients, bulk goods, and ready-to-purchase items
  • Build sales through sampling, recommending products, and exposing patrons to appropriate Milk Shake Factory items
  • Inform the creation of promotional activities based around local events such as sporting and university events
  • Assist in preparing the retail environment for promotional activities including seasonal decorations, rotating the seasonal product mix, and placing signage
  • Follow the Milk Shake Factory operational policies and procedures, including those for cash handling and safety and security
  • Responsible for performing all job duties safely, accurately and with honesty and integrity
  • Other duties as assigned
  • Strong communication skills, interpersonal skills, and exceptional customer service skills
  • Ability to judge and appropriately react to business activity
  • Mental alertness and attention to detail and safety requirements
  • Manual dexterity and good eye-hand coordination
  • Previous hospitality and cash handling experience is a plus
  • Strong math skills and knowledge of basic measurements
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Team Members perform a number of physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching and lifting up to 25 pounds
Edward Marc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Edward Marc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.