Edifecs Careers

Account Management - PMO
 

Overview

Account Management (AM) is a strategic function at Edifecs which caters to partnering with customers on overall account management functioning. PMO AM will work closely with internal AM leadership, Sales and other relevant stakeholders including customers (optional) for the effective functioning of the practice.

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What you will do:

• Act as Primary SPOC for any Account Management - PMO related queries.
• Work directly with customers (optional), internal sales teams, and other stakeholders – both in US and India
• Collect and analyze account data. Prepare account status reports.
• Coordinate with Sales representatives, Services Practice Leads, Finance and other departments to gather required details and create reports / dashboard.
• Work with AM leadership to manage top account portfolios.
• Forecast and track key account metric – quarterly sales, annual forecasts etc. 
• Work with AM leadership in improving customer satisfaction.
• Adhoc Reporting as required by Account Management leadership.

What you will bring:

• Worked in PMO role for 3 to 5 years.
• Good communication and interpersonal skills
• Good handle on Excel, PowerPoint
• Good understanding of the IT development/delivery life cycle.
• Understanding of CSAT and reporting requirements for end customer.
• Flexibility to work in US time zone to coordinate with stakeholders.
• Experience in US Healthcare is a plus.
• Knowledge on any PMO tool (like Open Air and Net Suite) is a plus.
• Good to have - Knowledge on any Analytics tool 

About Edifecs

Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.

Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.