Technology Implementation Specialist
Description
- Become a subject matter expert (SME) on ECC’s existing, and future, suite of technology products including:
- Word
- Excel
- Powerpoint
- Outlook
- Teams
- MS Copilot
- Maximizing the use of ECC’s suite of technology products within the organization.
- Develop organizational change management activities, including planning and delivering training programs to ensure successful adoption of new systems across non-technical end-users and departments
- Learn and share new features and functionality of the suite of technology products
- Track projects, communicate statuses to stakeholders, and implement corrective actions to ensure delivery of new systems
- Work with employees to understand challenges and recommend solutions.
- Lead training sessions and create tips-and-tricks newsletters for staff.
- Collaborate with teams to identify opportunities for efficiency and improved workflows.
- Knowledge of AI concepts and familiarity with Microsoft Teams and Outlook.
- Self-starter with ability to set and achieve goals independently.
- Curious and eager to learn new technologies and features.
- Strong communication skills; able to create engaging presentations, emails, and newsletters.
- Enjoys helping others succeed
- Ability to work in a hybrid environment and travel as needed.
- Education: Associate’s Degree in an Information Technology field. An equivalent combination of education and experience may be substituted for this requirement.
ECC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact TeleSign HR at [email protected]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not email about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.