Team Lead - Health Services
Description
Team Lead - Health Services
Internal application must be received no later than January 16. 2024
RESPONSIBILITIES:
• Oversee day to day operations at the location and escalate issues or concerns to the LHSC manager.
• Provide technical & operations subject-matter-expertise to support employees
• Contribute to the training or new and where required employees
• Utilize wait time measurements and technology to make recommendations to reduce patient wait-time and bottlenecks
• Ensure prompt and courteous customer service to all internal and external clients
• Report to and support LHSC manager in investigation, documentation, and implementation of preventative measures
for all workplace accidents, injuries and hazards
• Ensure location is always audit and inspection ready
• Perform Lab Assistant duties as required
• Responsible for obtaining blood and other specimens from patients in order for the company to perform medical tests
requested by the client
• Perform ECG’s, Holter Hookups and Pulmonary Functions
• Recommend changes to maintain high levels of productivity in conjunction with the leadership of the regional manager
• Assist regional manager in coordinating workflow and scheduling as instructed
• Ensure all necessary documentation is collected and specimens are properly processed
• Ensure the wellbeing of the patient within the scope of training of Dynacare
• Ensure that standards for technical efficiency, quality control, MOH and other government regulations are adhered to
• Provide customer and patient centric care while demonstrating Dynacare’s core values of Compassion, Ingenuity,
Accountability, Collaboration and Customer Focus
• Highlight quality related errors to meet operational targets to the Regional Manager
• Contribute towards Dynacare’s learning and knowledge-based culture by sharing in the responsibility of training and skill
development of team members as requested
• Calibration of equipment as indicated in the ONPSC/NQSP