Carrières Dynacare

Description

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program 
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

• Provide training sessions to assigned investigators for study-specific logistics and laboratory procedures for assigned studies.
• Resolve data clarification issues, internal review of information, contact with investigator for resolution, follow- up with investigator for information, correction of information in AS400 and re-issue of lab reports to all parties.
• Require contact and negotiation with staff from other departments, client investigators and CRO clients to obtain and give explanations or information (technical or other) to ensure information is understood
• Represent Dynacare to clients in a relationship in which the Project Coordinator must deal with requests, complaints and/or issues with a tactful approach yet establish an atmosphere of trust
• Expected to be able to use negotiation skills to resolve issues with clients without the need for elevation
• Proactively evaluate potential problems on the job and initiate action to limit negative outcomes
• Receive and disseminate study-related regulatory documents, reports and Study-specific correspondence
• Perform Quality Assessments of documents for completeness and compliance with protocol and appropriate regulations
• Assist in investigating incomplete, inaccurate or missing documents to ensure accuracy and completeness of data
• Responsible for documentation of data discrepancies, negotiation of resolution of discrepancies with investigators or CRO clients and revision of client data
• Maintain files for each sponsor, study, subject and/or investigator
• Manual fax reporting and mailing of all lab reports to all parties
• Perform study-specific training sessions for study investigators
• Coordinate with investigators to ensure accurate investigator contact information and specific investigator requirements to implement the laboratory portion of the Clinical Trial
• Prepare multiple study-specific investigator documentation
• Coordinate initial shipments of supplies to study investigators
• Monitor continually for full compliance for test completion and reporting times. If not completed, search and negotiate on daily basis within Specimen processing and/or Clinical Departments to locate missing specimens and forward to appropriate area
• Verify worksheets for outstanding results on a daily basis
• Review all lab reports for confirmation of accuracy of data entry from original requisition
• Coordinate and negotiate improved performance with relevant departments if Dynacare is not compliant with its own or client-requested expectations
• Manual data cleansing to ensure that all data discrepancies in AS400 for specific Clinical Trials are rectified and revised on a regular basis
• Use Imaging system to seek information for clarification of information
• Coordinate with Logistics Coordinator to track shipments for prompt delivery and problem solve as required
• Monitor kit supplies for expiration and re-supply requirements
• Coordinate kit preparation to ensure kits are prepared and re-supplied immediately
• Process, data enter, manage and coordinate frozen PK specimens and documentation requirements for shipments both to Dynacare and to sub-contract laboratories
• Manually manage client-specific databases and critical information for complete and 100% accurate patient
• and specimen information for submission to Dynacare clients for submission to FDA
• Perform routine equipment maintenance and daily monitoring of Clinical Trials freezers
• Perform document maintenance including minor troubleshooting following manufacturer’s instructions
• Assist in reviewing existing Standard Operating Procedures and provide input on possible process improvements
• Ensure to work in compliance with FDA regulations, Good Clinical Practices (GCP) and general Good Laboratory Practices (GLP)
• Responsible to follow all relevant pre and/or post analytical QA protocols as described in the company QA manual
• Perform duties in accordance with established company policies and procedures
• Contribute towards Dynacare’s learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
• Responsible to foster a commitment to quality and customer service within their areas of responsibility
• Establish trusting working relationships with External Customers (investigators and CRO clients) for every client study  

• Science-related or medical laboratory certification or equivalent
• 2 to 3 years of related experience required
• Ability to perform under pressure, manage multiple projects and respond to changing priorities and deadlines in a fast-paced environment
• Strong problem solving skills
• Social Process Skills  

• Normal office and medical laboratory environment
• Exposure to Bio-hazardous Infectious Substances, Dry Ice hazards and temperature differences
• Exposure to kit manufacturing hazards - multiple boxes, cardboard, supplies, lifting and dust
• Multiple simultaneous demands
• Eyestrain from extensive manual review of databases for missing or data discrepancies
• Fine motor keyboarding and repetitive movements