RPA Support Engineer - hybrid schedule

Client Dallas, Texas

Primary Responsibilities:

Monitors incoming support tickets forwarded from Tier 1 or raised as a result from automation defects
Responds to anomalies in automation performance by triaging anomaly, identifying suspected root cause and dispatching to pertinent support party(s)
Performs basic troubleshooting by reviewing process logs or error messages to resolve issue
Determines root cause of incidents (configuration vs. defect)
Performs small code changes or fixes to resolve issues
Forwards higher complexity issues to relevant teams
Monitors process monitoring dashboards regarding logs, run-time resources, license optimization, etc.
Assists with production requests, like asset changes, credentials, schedule changes, etc.
Other duties as assigned.

Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, etc
1-2 years of experience with software development using UiPath
Experience in .NET, HTML, JavaScript, and advanced automation tools (OCR, IDP, AI/ML) preferred
Ability to break down business problems into logical tasks and think creatively
Ability to perform code analysis to understand how code is implemented
Good communication skills
Experience working both independently and with teams
Experience with automation technology preferred.
Technical background