Director of Managed Services
Description
Position Role & Responsibilities
The Director of Managed Services is responsible for managing the implementation of WorkSite from business need to final product deliverable. This position ensures that project goals and objectives are accomplished within a prescribed timeframe and funding parameters. The Director of Managed Services works in a professional manner to complete project responsibilities on time and on budget thus resulting in high customer satisfaction. This position requires 75% travel throughout the year, generally from Sunday through Friday. In this highly visible role, the Director of Managed Services will have exposure to Fortune 100, 500 and 1000 companies and private equity firms.
- Mentor and support the professional development of Managed Services Consultants and other staff as we build our WorkSite delivery and team
- Effectively facilitate and manage internal and client meetings driving towards customer satisfaction and success
- Identify opportunities to improve WorkSite’s sales and service process and help to incorporate those changes into well-defined, repeatable business processes
- Develop and manage a strong sales pipeline, prospect list, and assessing sales opportunities while moving multiple transactions simultaneously through the pipeline
- Manage projects in partnership with the internal and external clients on multiple projects
- Accountable for identifying project variances to timeline, budgets and deliverables
- Define new/client specific standards, targets, and measures for products, processes and services
- Develop and control the annual operating and capital expenditure budget for WorkSite to ensure it is consistent with overall strategic objectives
- Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning
- Lead the product strategy, market strategy and WorkSite implementation process
- Track and trend performance to identify issues and opportunities
- Conduct weekly touchpoints with development team to ensure alignment in work status and updates
- Build and maintain client communication and relationships
- Prepare briefings and/or presentations and deliver to all levels of management
Position Requirements
- Bachelor’s Degree in Computer Science, Computer Engineering, Management Information Systems or similar technology related field
- 7 years of similar experience in systems management, sales process and customer satisfaction management
- Exposure to operations management software development and/or implementation experience, ERP or BI preferred
- Exceptional observation, analytical, business acumen and leadership skills
- Excellent organizational, written, communication, and presentation skills to interact with all levels of a client organization and partner with internal teams
- Client management skills and/or experience managing resources on a project
- Superior time management skills and the ability to keep the team on schedule to meet critical deadlines
- Advanced proficiency in MS Office Suite
Benefits:
- Two medical plan options that have 100% employer paid medical premiums for employee only plan
- Medical, FSA/HSA, dental, short & long-term disability insurance
- Two weeks paid vacation, one-week paid PTO and one-week year-end holiday company closure
- Per diem ($295 weekly) and parking/transportation allowance ($90 weekly)
- All credit card reward points and air miles aggregated for personal use
The Equal Employment Opportunity Policy of DeWolff, Boberg & Associates is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. DB&A hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
DB&A believes that all employees should be provided with a working environment which enables each team member to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of
intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.