Sales Associate

Retail London, UK


Description

Founded in 2007 and headquartered in Paris, Devialet is the most critically acclaimed start-up in the world for innovation and excellence in audio inventions. Our story began with ADH®, a revolutionary patented invention that would forever change high-end amplifiers. A mind-blowing feat, this hybrid technology seamlessly blends digital and analog to produce sound quality unlike anything previously experienced.
At Devialet, each day is more epic and electric than the last. That’s what it means to be part of an incredible adventure. ​Just ask our business, retail, marketing, design, finance, logistics and R&D specialists : we’re obsessively dedicated to inventing tomorrow. ​So that we can carry on delivering incomparable sound and emotion to as many people as possible.

Fro​m Hong Kong and New York to London and Munich, we’re constantly looking ​for​ talented women and men who want to support our projects and values. The revolution is ours.

Already retailing in premium locations globally with flagships (Central Paris, Westfield White City, New York, Hong-Kong) and stand-alone stores and concessions (Harrods, Selfridges, Bon Marché, FNAC, Singapore, Taiwan...) Devialet is constantly looking for the best talents to join our growing teams. The UK subsidiary, launched in February 2015, is after two Sales Associates to reinforce the team in West London.

MISSIONS

We are looking for exceptional candidates who come from a broad dynamic background looking to be considered for a full-time Multi-site Sales Associate. You will combine an enthusiastic and authentic approach for our products and our brand but most importantly you will show genuine passion and knowledge of the audio industry. You will provide a laudable experience to every customer whilst building a loyal clientele.

What we offer

Devialet offers an opportunity to work as part of a family within the most exciting Audio retailer worldwide, where new opportunities arise and exciting experiences are often had. Position includes a competitive salary with performance based bonuses and holiday scheme, where you will be given the opportunity to grow and achieve progression.

Key Accountabilities:

  • Ensure excellent customer service is always provided
  • Ability to display strong knowledge of products
  • Be willing to consistently complement and update knowledge about our products and technology
  • Build productive, trusting and long term relationships with lients and fellow team members
  • Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Meet and exceed management set sales targets
  • To “Go the extra mile” to drive sales
  • Be knowledgeable and aware of market trends and competitors
  • Educate or assist customers on set up and carry out occasional installations
  • Responsible for opening and/or closing the store 
  • Management of stocks, deliveries and shipments to clients (UK and global)
  • Keep tracks of all goods movement or sales and implement inventory on weekly basis.
  • Ability to ensure excellent quality of daily reporting to Head Office
  • Ability to ensure impeccable and consistent store experience and client engagement in line with Devialet standards

PROFILE

  • Passion for sound, music and technology

  • Positive attitude and passionate in developing a career

  • Team player, energetic and self-motivated

  • Customer service mindset

  • Experience in a customer-facing sales environment

  • High flexibility and ability to adapt to different customers

  • Excellent understanding of sales principles and customer service practices

  • Excellent communication skills and strong interpersonal skills

  • Ability to interact effectively with all levels of the organization

  • Proactivity and ability to foresee and adapt to challenges

  • Problem-solving skills

  • IT skills preferred

  • Mandarin and Arabic language are a big plus