District Operations Manager
Description
As a District Operations Manager your essential job functions include:
Leadership / Strategic Initiatives (50%)
- Create a positive and productive working environment consistent with Dent Wizard’s core values
- Communicate Dent Wizard’s vision and execute on company strategy
- With the Senior Director of Operations, build and execute a District business strategy, focused on the Dealer/Rental business
- Deliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD
- Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions
- Drive a culture of coaching through on the job engagement and informal and formal training to support field operations effectiveness and the consistent development of people
- Hire, develop and motivate a team of high performing Operations leaders
- Manage and monitor maintenance on capital equipment, e.g. paint booths, compressors, etc.
- Support Area Ops Managers and Fixed Ops Managers to identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations
- Ensure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.
- Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA
- Lead field town hall communications
Customer Engagement (20%)
- Partner with Sales to lead Team Sell drive revenue (including WTD), customer retention and five-star service
- Develop strong relationships with key customers and deliver five-star customer service to create additional opportunities
- Coordinate with sales to support team in cross-sell and customer relationship management
- Coordinate site launch initiatives with ops support, AOM/FOMs and customer
- Deliver targeted price increase, in partnership with sales based on customer segmentation
- Expediently address customer, operational, and performance concerns
- Participate in and support strategic initiatives, such as WTD/FLF+, 3 & 10, etc. in the District
- Participate in QBRs for customers within the District
- Identify and implement value-added customer solutions
Staffing (10%)
- Execute on the plan for staffing decisions to balance gross margin vs. new business capacity
- Determine talent selection and hiring for specified roles
- Ensure leaders hire and onboard team members effectively
- Ensure leaders effectively manage team performance
- Manager the process to drive AOM/FOM/Tech productivity and utilization
Administration (20%)
- Troubleshoot most critical operational issues
- Ensure sites meet compliance standards (environmental, safety, and health)
- Lead the Goal Setting & Review (GS&R) process for the team
- Lead monthly financial review and develop and implement plans to deliver annual operating budgets
- Participate in the Q Process and drive Vital Few initiatives and MITs
- Support and adhere to DW’s policies and procedures on ethics standards and commitments
- Provide timely feedback to Sr Ops Director regarding market conditions, competitive pressures, and the engagement of staff at all levels
- Partner with enabling functions to manage DW assets within company guidelines and standards
Other Duties as Assigned
Competencies Required
- Lead and coach managers
- Results Orientation
- Systems Thinking / Process Improvement
- Project Management
- Agility
- Initiative
- Influence
- Customer Focus
- Apply Knowledge
- Attract, Develop and Manage Performance
- Conceptual Thinking
Position Requirements
- Minimum of 3 years leadership experience required.
- 5 years proven operations experience in a similar type of environment.
- Auto and reconditioning industry experience preferred.
Physical Job Requirements
- Continuous viewing from and inputting data to a computer screen.
- Travel as necessary (up to 50%).
Drug Policy
- All applicants being considered for employment must pass a pre-employment drug screening and background check.
This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including health, dental, disability and life insurance, 401(k) with company match, and a company vehicle.