IT Help Desk and Installation Service Technician

Administrative / Support Team Checotah, Oklahoma Muskogee, Oklahoma Tulsa, Oklahoma McAlester, Oklahoma


Description

DDS Dentures + Implant Solutions is hiring for an IT help desk and installation service technician in our home office in Checotah, OK!

Primary responsibilities include but are not limited to:

  • Providing technical assistance, support, and solutions for end-users and issues related to computer systems, software, and hardware.
  • Managing and prioritizing support issues and requests via a support ticket system.
  • Normal IT related IT Help Desk items (Printers, Network connection, OS issues)
  • PMS related trouble and settings
  • Changes to system options or gathering information as requested by the Clinic Managers
  • Communicating support ticket status, estimated completion time, and resolution steps to end-users.
  • Must be personable and communicate well with the manager and clinic team in regards to the ticket status, ETA, and what was done for future reference
  • Resolving problems and setting up hardware and software related Local Area Networks (LAN), Wide Area Networks (WAN), and POTS or VoIP phone equipment.
  • Must be comfortable with basic Network, Wireless, and Phone setup along with localized wiring.
  • Will also be communicating with the Service Providers for upcoming and existing locations and services
  • Managing & Setting all phone preferences in various phone systems remotely as needed to help customize the User Experience per location.
  • Installing computers, servers, networking equipment, NAS devices, phones, and peripheral devices in new locations.
  • Setting up the local server rack & networking equipment. This includes the switch, firewall, and connecting the relevant patch cables between the Patch Panel and switch.
  • Setup and joining all computers to the domain & setting all default applications correctly to the desired user.
  • Install any necessary software
  • Applying any known fixes not already applied to the latest system Image
  • Managing back-end systems and resources
  • Monitoring status of Onsite & Offsite backup systems.
  • Monitoring status of Server systems & alerted issues.
  • Upkeep with the DDS PCI Compliance standards and reviews
  • Finding and establishing all Internet and Phone services as needed for upcoming locations

            

Qualifications:

  • Well versed in multiple facets of IT
  • Friendly personality with strong communication skills
  • Strong organizational skills
  • Professional appearance
  • Team Player
  • Ability to multitask
  • Experience on IT desk preferred
  • Ability to periodically travel

Benefits

  • Competitive hourly wage
  • 401K
  • Health insurance
  • Paid time off
  • Positive team-centered environment