ServiceNow Developer

Consulting Remote, Virginia Washington, District Of Columbia


JOB DESCRIPTION - ServiceNow Consultant

The ServiceNow Senior Technical Consultant will be a 100% remote resource responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ITSM product capabilities and complimentary technologies in a client-consulting environment for our customers ServiceNow platforms and Lead all technical aspects of the project delivery and solution delivery including:

  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
  • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
  • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
  • Active Participant and Contributor and thought leader in Communities of Excellence (in Community) that Provides Mentoring, Implementation Support, Maturity Maps and Continual Improvements
  • Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
  • Contribute to the continual improvement of Datastrong ServiceNow Practice business processes as well as the maturing of the ServiceNow practice portfolio, capabilities, expertise, best practices by providing in feedback Loop into Practice for Resource, Process and Technical Continuous Improvement
  • Provide feedback Loop into Datastrong leadership team for Continual Improvement of Product Capabilities, Features and Interoperability in consideration of Customer Needs and Requirements

In order to be successful in this role, we need someone who has:

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments.
  • 3+ years working in the ServiceNow, ITSM or IT services/consulting industry, including experience with the Service Catalog module and creating custom applications with CreateNow.
  • 2+ years developing custom applications
  • 2+ years developing custom CMS interfaces
  • Expereince creating request forms, developing integration with external systems, and implementing security (including Access Control Lists)
  • Experience of ITIL, minimum foundation level, ideally higher. Knowledge of other frameworks such as COBIT beneficial.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
  • Active listener, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Committed to customer satisfaction and ensures that actions contribute towards a positive customers experience.
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
  • Secret-level clearance desired (not required)


  • Must be a quick learner that can independently problem solve, balance multiple work streams concurrently, and work collaboratively with the team to release system functionality quickly and with high quality.
  • Ability to build strong relationships
  • Self-confidence and self-starter
  • Ability to learn technical information
  • Strong communication skills and ability to work effectively with customers
  • Outstanding documentation capabilities
  • Detail oriented and organized in professional and personal pursuits