Operations Manager | Travel | $65,000 Plus Bonus

Management Garner, North Carolina

Custom Communications, Inc. of Garner, NC

Operating across the southeast, into the northeast & mid-west, we provide industry leaders a workforce to perform residential installations, service and repairs for digital TV & Internet customers.  We are the largest sub-contractor serving satellite TV and LTE for the Home and perform cell phone repairs for the largest insurer of mobile devices.  We travel extensively to serve national contracts in commercial LED conversion markets and continue to acquire new partnerships with industry leaders.

Operating to outperform and out-pay every other contractor in the industry is a core philosophy that drives our success.


 We provide work to Field Technicians-

Through service agreements & equipment investments we deliver more work and inventory to our talented force of field technicians than other contractors in the industry.  This is most important to our corporate team because our Owner Operated, Independent Contractor workforce relies on our ability to deliver consistent, high paying work opportunities in the following areas:

  • Satellite Video
  • Satellite Internet
  • Video/Audio Installations
  • In Home Sales
  • 4G LTE to the Home
  • Cell Phone Repair
  • LED Lighting


Assistant Operations Manager | Travel | $65,000 Plus Bonus

Ideal candidates will balance involvement at different levels of the organization with localized efforts.  Bridging blue collar tech level interactions with local management in a company wide setting is the focus of the position and will involve white collar interaction with clients, vendors and leadership.  Candidates that not already understand the need for both but also have specific experience and vision in this area will shine.

The position requires regular travel at least 4 days per week with possible occasions of extended out of market stays.

  • Usually driving company provided vehicle
  • Some flights commercially or in the private company plane as available

Multiple Regular Locations:

Corporate headquarters - Garner, NC with regular travel to all parts of:

  • North Carolina
  • South Carolina
  • Georgia
  • Virginia
  • Maryland
  • Tennessee
  • Arkansas

Possible travel to anywhere in US as new projects develop.
*Relocation package to corporate office negotiable*

Reporting Structure:

Oversight of Projects/Long Term Contracts at local levels:

  • Lead local managers, associated technicians and sub-contractors
  • Interact with upper management and department heads
  • Report to operational leadership
  • Interact with major clients
  • Interact with vendors

Reason for the Position:

Lead local managers, associated technicians and sub-contractors:

  • Help local managers, assistants & sub-contractors
    • Adapt and correct localized challenges/issues
    • Maintain/enforce established processes
    • Performance issues
    • Staffing issues
    • Realize earning potential
  • Deliver operational directives from the field up
    • Roll out operational changes
    • Align local strategies to company direction
    • Charge into new ventures
  • Take control of local markets as needed

Difficulties Facing the Team:

This position will help our team locally adapt to varying workflows by region, as certain contracts pick up, others slow down & new projects or contracts are added:

  • Recruiting here vs retention there
  • Stabilizing sub-contractor pay
  • Opening new markets
  • Juggling “out of market” resource rotations
  • Adapting overhead in shrinking markets
  • Broadening technician skillsets, experience & availability

Short Term Objectives:

  1. Immediate delivery of operational processes to local managers and technicians
  2. Speed roll out of procedural adaptations at the technician level and up
  3. Help develop new scalable processes going forward

Long Term Objectives:

  1. Grow project job counts, resource counts and territories
  2. Start new projects, open new markets
  3. Scale & backfill

Company provided assets:

  • Full size company truck with gas card
  • Company credit card
  • Company laptop with air card
  • Company Cell Phone
  • Keys & Top level system access

Compensation & Benefits:

Agreed upon salary based on qualifications, experience and how well you achieve the mission: “Outperform the competition & lead technicians to higher pay”

  • Negotiable $65,000
  • Lucrative bonus potential

Optional Benefits:

  • Matched 401k at 1 yr of service
  • Excellent Healthcare Plan
  • Supplemental Insurance
  • Dental/Vision
  • PTO

Candidate qualities:

  • Experience managing a mix of blue collar sub-contractors and employees in relatable fashion in multiple markets
  • Aggressive “Can do” personality
  • Preference to meet challenges “Head on”
  • Affinity for “hands on” coaching
  • Love of traveling

People Skills:

  • Build confidence in others
  • Overcome adversity
  • Self-motivate – at 4am for example
  • Roll up sleeves and help
  • Follow through & deliver
  • Differentiate bad apples from people in need

Computer Skills:

We are a small group of employees that manage a large group of fast moving contractors.  We do this through data tracking, analysis and some digital interactions.

  • Excel, spreadsheets, independent data analysis, research, regular reporting – daily, weekly, monthly
  • Inventory audit scanning, serial number research, etc…
  • Web based workflows and management applications

Non-negotiable Requirements:

Clean Criminal History, Clean Driving Record, Agree to Drug Screen, No Open Cases.

Operational Management Experience

  • Have you managed other managers?
  • Have you managed a region or multiple locations?

Contractor Management

  • Have you managed a group of contractors?

Project Management Experience

  • Have you been a central figure in an ongoing project that involves every department of an organization?
If you meet the qualifications and wish to learn more about joining our team here at Custom Communications, please apply now.