Assistant Operations Manager

Management Garner, North Carolina

We are Custom Communications, Inc. of Garner, NC

Operating across the southeast and into the northeast, we partner with industry leaders in subscriber based communications to perform residential installations, service and repairs for digital TV & Internet customers.  We are the largest sub-contractor serving satellite TV and LTE for the Home & perform cell phone repairs for the largest insurer of mobile devices there is.  We outperform and out-pay every other contractor in the industry, period.  Should you google us, please verify you are viewing CCI of Garner, NC – there are others with similar names.

 We provide work to In Home Communications Technicians

Through service agreements & equipment investments we are able to deliver more work and inventory to our talented force of In Home Communications Technicians than anyone else in the industry.  This is most important to our team because our friendly In Home Communications Technicians are Owner Operated, Independent Contractors that rely on our ability to deliver consistent, high paying work opportunities in the following areas:

  • Satellite Video
  • Satellite Internet
  • Video/Audio Installations
  • In Home Sales
  • 4G LTE to the Home
  • Cell Phone Repair

Assistant Operations Manager | 75% Road Warrior

Travel between multi-market regions – 75% road warrior.
  • 3-4 nights out of market per week + day trips
Deliver operational oversight to regional managers
  • Data analysis & performance review
  • Time management
  • Resource management
  • Ability to take control of local markets as needed

Reports directly to Operations Manager


  • Full size company truck with gas card
  • Company credit card
  • Company laptop with air card
  • Company Cell Phone
  • Keys & Top level system access

Compensation & Benefits:

Salary will be based on qualifications and experience
  • Matched 401k at 1 yr of service
  • Healthcare
  • Supplemental Insurance
  • Dental/Vision

Ideal Candidates Have:

  • Experience managing a group of contractors that deliver residential services
  • Aggressive “Can do” personality
  • Preference to meet challenges “Head on”

People Skills:

  • Ability to build confidence in others
  • Overcome adversity – raise morale
  • Self-motivate – at 4am for example
  • Get hands dirty – show them how it’s done
  • Follow through & deliver
  • Tell the difference between a bad apple and someone in need

Computer Skills:

We are small group of employees that manage a large group of fast moving contractors.  We do this through data tracking and analysis:

  • Excel, spreadsheets, independent data analysis and research, regular reporting – daily, weekly, monthly

Non-negotiable Requirements:

Clean Criminal History, Clean Driving Record, Agree to Drug Screen, No Open Cases.

Operational Management Experience
  • Have you managed other managers?
  • Have you managed a region or multiple locations?
Contractor Management
  • Have you ever managed a group of contractors?
Basic to intermediate Excel use with raw data, pivot tables & formulas