Director of Compliance Content & Communications

Compliance Remote, United States Cleveland, Ohio

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Description

CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Director, Compliance Content & Communications is responsible for ensuring that key elements of the Company’s Compliance Management Program, including Training and Policies & Procedures exceed regulator & investor/agency expectations. This role acts as the Compliance Department’s centralized channel for broadcasting content at the direction of the Chief Compliance Officer.

Job Responsibilities:
  • Implement top-of-the-line Training and Policy & Procedure programs exceeding expectations of the Company’s regulators, investors & agencies.
  • Provide oversight to the Compliance Department’s Communications, ensuring all staff are informed of important Compliance matters.
  • Adopt and maintain systems/processes to organize the Training and Policy & Procedure programs, ensuring the end-to-end lifecycle is efficiently administered and all related staff are informed of and meet their obligations.
  • Act as a thought leader, providing original ideas related to the Company’s training, policy & procedure & communication strategy.
  • Develop, write, and publicize various job aids, policies, procedures, original training content, and communications related to various Compliance topics.
  • Research compliance requirements to craft meaningful content that accurately represents the Company’s regulatory obligations.
  • Cross-collaborate with key stakeholders in other departments, fostering strong relationships to meet Department goals/objectives.
  • Any other duties assigned by Senior Management.
Qualifications and Skills:
  • Minimum of 5 years of experience in mortgage lending, with at least 2 years in a compliance role.
  • Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act.
  • Experience designing and implementing effective communications/content programs in the mortgage lending industry.
  • Excellent analytical and problem-solving skills, with the ability to navigate complex regulatory requirements.
  • Exceptional leadership and communication skills, with the ability to collaborate effectively with cross-functional teams.
  • Excellent attention to detail and prioritization skills.
  • High level of integrity and ethical conduct.
Pay Range:
  • $100,000 to $115,000 annually.
The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

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