Digital Service Representative

Member Service Kalamazoo, Michigan


Description

Digital Service Representative (DSR)

Digital Service Representatives accurately and efficiently processes a variety of cash and check inquiry transactions remotely for members through video sessions as part of our cutting edge technology on our TellerPlus+ team. 

What you'll be doing:

  • Accurately process transactions of all types such as deposits, withdrawals, loan payments, money orders, credit card and line of credit advances through a digital channel or video sessions. 
  • Recognize and act upon referral opportunities to achieve personal sales goals via video sessions for the best financial position of the member.
  • Provide excellent digital member service.
    • Assist members with additional service needs including opening accounts, setting-up auto transfers, online banking services, and more.
  • Sustain teller balancing standards and accuracy.
  • Demonstrate knowledge of all Credit Unions’ products and services.
  • Upholds member confidentiality, following security and fraud prevention policies and procedures.

What you'll bring to the table:

  • High school graduate or equivalent.
  • Demonstrated knowledge of current technology and have ability to easily navigate multiple software environments.
  • Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service in a high volume environment.
  • Must be comfortable on camera maintaining a friendly and professional appearance.
  • Demonstrates the ability to build rapport with members; enjoys working with people.
  • Must have excellent analytical, verbal and written communication skills.

What you didn't know about the team: 

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following one year of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.