Consultant - Salesforce

Client Services & Customer Success McLean, Virginia


Position at Community Brands

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us! 


The Salesforce Consultant is a key player in an exciting, customer interfacing role that couples technical and client relationship skills to successfully implement our clients’ product offerings. The ideal candidate will work within defined project teams to perform the technical implementation and necessary application configuration and development outlined during customer requirements meetings. They will build-out custom declarative functionality and help to educate and train clients.  Providing an excellent client experience is paramount to our success.

Role Specific Responsibilities and Duties:

  • Analyze and align current business process with product capabilities 
  • Solid grasp on all technology used at Community Brands including Salesforce, Community Brands AMS, web servers, web tools, web services, other cloud solutions  
  • Basic understanding of project management practices 
  • Review business requirements and participate in requirement capture sessions with clients Implement and configure documented solutions or requirements Lead training and demonstration of standard product features as well as custom developed solutions
  • Develop and execute user acceptance test scripts
  • Create help documentation for client specific solutions
  • Develop declarative solutions using standard Salesforce functionality
  • Practice continuous improvement - contributing to the improvement of implementation and service team best practices and processes
  • Understand relational database structure as related to solution approach or configuration requirements
  • Balance multiple project or different work activities simultaneously
  • Work in a highly collaborative environment with dedicated teams that include Sr. Consultants, Technical Consultants, Product Owners, Data Specialists, and Scrum Masters                                           

Skills:

  • Salesforce experience
  • Strong written and oral communication skills with clients and peers
  • Excellent problem-solving and analytical skills
  • Team Player
  • Desire to Learn - must be willing to expand your skill set, be comfortable jumping in and learning as you go, and help to share what you have learned with the group

Education and Experience:

  • Consulting Experience Business Analyst Experience is highly desirable
  • Salesforce Certifications are highly desirable (Admin or Salesforce Certified App Builder)
  • Experience working with Agile methodology and SCRUM process is highly desirable

Good People, Doing Good Things:

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!

  • Unlimited Planned Paid Time Off
  • Generous Sick Leave
  • Casual Environment
  • Purpose Driven Culture
  • Work-life balance
  • Passionate about Community Involvement
  • Company Paid Parental Leave
  • Company Paid Short Term Disability
  • Remote Flexibility