Field Engineer (Singapore)

Other Singapore, Singapore


Description

Collinear Networks is seeking an energetic and dynamic Field Engineer to own technology relationships with our customers. In this role, you will act as a consultant and trusted advisor to the technical teams assigned to the project. You will be a customer advocate and the interface to internal Collinear groups, such as support, product management, engineering, and marketing. This position reports to the Director of Sales Engineering and will work closely with the Director of Field Operations on customer activities. So that you are familiar with the Collinear product you will initially play an active role in the development and testing of the Collinear solution and associated technologies working with the System Integration and Test team. This is a primarily customer facing position.

About You

  • You’re able to build genuine relationships with customers
  • Comfortable presenting in front of groups and providing training sessions
  • You like to be a problem solver and can work with a customer to come up with the optimum solution
  • You thrive in an environment that provides a high level of accountability and ownership
  • Understand wireless technologies and the practical aspects of deployment and ongoing management
  • Looking to get into an early stage company and advance your career as the company grows
Responsibilities
  • Maintain a high level of customer satisfaction
  • When required articulate to a diverse audience, Collinear’s value proposition and the benefits of our solution, via delivery of presentations, collaborative sessions and running training sessions
  • Understand the business problem being solved by Collinear, not purely focus on the product or technology
  • Gather competitive knowledge of wireless products from multiple vendors and can highlight the strengths and weaknesses of each solution
  • Act as the single point of contact for Collinear for all technical enquiries from customers within your assigned territory
  • Co-ordinate Collinear activities in the region including customer demonstrations and trials
  • Oversee successful planning and implementation of product trials / proof of concept to several Collinear customers throughout the region including site selection, logistics planning, trial evaluation procedures etc.
  • Deploy and execute the field test cases, log and track issues.
  • Assist in solving customer issues and problems
  • Prepare detailed written responses to technical questions raised in customer proposals and contribute to the delivery documents.
  • Work independently with minimal supervision, but consult and coordinate with team members and management as required
  • Initially play an active role in the development and testing of the Collinear solution and associated technologies working with the Collinear System Integration and Test team.
  • Desired Skills & Experience
  • Bachelor’s degree in engineering or related discipline required with seven (7) or more years of Field Engineering/Customer Support experience
  • Thrives in and enjoys a fast-paced, entrepreneurial, start-up environment
  • Successful experience in building relationships with customers
  • Experience working directly with customers in the region, including onsite
  • Experience working with wireless hardware products as a field/support/systems engineer with a proven success record
  • Experience with mobility and enterprise backhaul technologies (wired and wireless)
  • Required technical expertise in the following: RF, FSO and IP routing/switching
  • Experience testing Carrier Ethernet technologies (VLAN, 802.1q, Flow Control, Link Aggregation, STP, MSTP, QoS, etc.,) and Ethernet OAM
  • Experience with time synchronization (NTP, IEEE 1588v2)
  • Experience with testing of RF and backhaul wireless transmission
  • Experience in testing for performance and scale
  • Desired technical expertise in some of the following: CCNA/CCIE or other vendor certifications, outdoor wireless deployment, outdoor RF network planning, VoIP, firewalls, traffic shaping and analysis
  • Proven Team player with strong interpersonal and good communication skills
  • Travel Requirements: Could be up to 50% within your assigned territory
  • Excellent listening, negotiation and presentation skills
  • Sound judgement and good business sense
  • Organisational skills
  • Foreign language skills preferred
  • Communication and interpersonal skills
Collinear Networks offers competitive benefits, 401K plan, unlimited vacation, flexible spending accounts, commuter benefits, gym membership discounts, company provided lunch & snacks and much more….

We do not consider candidates who now or in the future require sponsorship for Singaporean employment visa status 

Local candidates only

We are an equal opportunity employer