Field Applications Engineer- India

Other Unk, India


Description

Collinear Networks is seeking an energetic and dynamic Field Applications Engineer to own technology relationships with our customers in India and other countries in Asia. In this role, you will act as a consultant and trusted advisor to the technical teams assigned to the project. You will be a customer advocate and the interface to internal Collinear groups, such as support, product management, engineering, and marketing as well as local sales and business development team already in place. This position reports to the Director of Field Engineering and will work closely with the customer support teams to support pre-sales activities such as trails, proposals, network planning and deployments. So that you are familiar with the Collinear product you will initially play an active role in the development and testing of the Collinear solution and associated technologies working with the System Integration and Test team. 

About You

  • You’re able to build genuine relationships with customer technical teams
  • Comfortable presenting in front of groups and providing training sessions
  • You like to be a problem solver and can work with a customer to come up with the optimum solution starting with a trial plan.
  • You thrive in an environment that provides a high level of accountability and ownership
  • Understand wireless technologies and the practical aspects of deployment and ongoing management
  • Looking to get into an early stage company and advance your career as the company grows 

Responsibilities

  • Maintain a high level of customer satisfaction by ensuring we meet expected results of trials of collinear solutions leading to further business agreements.
  • When required articulate to a diverse audience, Collinear’s value proposition and the benefits of our solution, via delivery of presentations, collaborative sessions and running training sessions
  • Understand the business problem being solved by Collinear, not purely focus on the product or technology
  • Prepare and support customer trial plans in India and other locations key India service providers operate in such as Africa and Middle East.
  • Gather competitive knowledge of wireless products from multiple vendors and can highlight the strengths and weaknesses of each solution
  • Act as the single point of contact for Collinear for all technical enquiries from customers within your assigned territory
  • Co-ordinate Collinear activities in the region including customer demonstrations and trials
  • Oversee successful planning and implementation of product trials / proof of concept to several Collinear customers throughout the region including site selection, logistics planning, trial evaluation procedures etc.
  • Deploy and execute the field test cases, log and track issues.
  • Assist in solving customer issues and problems
  • Prepare detailed written responses to technical questions raised in customer proposals and contribute to the delivery documents.
  • Work independently with minimal supervision, but consult and coordinate with team members and management as required
  • Initially play an active role in the development and testing of the Collinear solution and associated technologies working with the Collinear System Integration and Test team.

Desired Skills & Experience

  • Bachelor’s degree in engineering or related discipline required with seven (7) or more years of Field Engineering/Customer Support experience
  • Thrives in and enjoys a fast-paced, entrepreneurial, start-up environment
  • Successful experience in building relationships with customers
  • Experience working directly with customers in the region, including onsite
  • Experience working with wireless hardware products as a field/support/systems engineer with a proven success record
  • Experience with mobility and enterprise backhaul technologies (wired and wireless)
  • Required technical expertise in the following: RF, FSO and IP routing/switching
  • Experience testing Carrier Ethernet technologies (VLAN, 802.1q, Flow Control, Link Aggregation, STP, MSTP, QoS, etc.,) and Ethernet OAM
  • Experience with time synchronization (NTP, IEEE 1588v2)
  • Experience with testing of RF and backhaul wireless transmission
  • Experience in testing for performance and scale
  • Desired technical expertise in some of the following: CCNA/CCIE or other vendor certifications, outdoor wireless deployment, outdoor RF network planning, VoIP, firewalls, traffic shaping and analysis
  • Proven Team player with strong interpersonal and good communication skills
  • Travel Requirements: Could be up to 50% within your assigned territory
  • Excellent listening, negotiation and presentation skills
  • Sound judgement and good business sense
  • Organizational skills
  • Foreign language skills preferred
  • Communication and interpersonal skills

Collinear Networks offers competitive benefits, 401K plan, unlimited vacation, flexible spending accounts, commuter benefits, gym membership discounts, company provided lunch & snacks and much more….

We do not consider candidates who now or in the future require sponsorship for employment visa status 

Local candidates only

We are an equal opportunity employer