CMPA Careers

■ IT PROJECT MANAGER

(Hybrid - Primary Remote, Ottawa, ON)

CONTRIBUTING TO THE CMPA

Business Capability Enablement (BCE) together with the IT Security Office and Infrastructure & Operations (I&O) form the CMPA IT team.

Business Capability Enablement (BCE) plays an essential role in working collaboratively across the organization to leverage business applications and supporting processes to continuously deliver value, contribute to modernizing the CMPA, and to deliver enhanced member experience. Its goal is to empower CMPA’s employees and drive product and service delivery through innovation, collaboration, and continuous improvement. BCE is the central part of the overall support model that includes end-users, subject matter experts (SMEs), and business capability owners with oversight from a corporate governance process. BCE’s teams follow flexible and agile ways of working to deliver business value through effective user support, by continuously improving business processes and systems, by proactively leveraging future capabilities while maintaining secure and reliable systems, avoiding technical debt, and by providing a consistent experience for both employees and members.

The IT Planning & Governance team is a part of the BCE group that facilitates IT team planning and oversees cross-team projects. The team establishes, monitors, and manages the governance approach for the IT team ensuring the effective flow of information for decision-making purposes. Additionally, the team manages budgeting, planning, and reporting activities for IT software, hardware, and associated services related to the largest cost center at the CMPA. The team also coordinates and maintains significant technology vendor relationships and is responsible for all IT-related contracts.

POSITION OVERVIEW

Reporting to the Manager, IT Planning & Governance, the Project Manager provides leadership and guidance for a range of assigned projects that align with the IT team's goals. This includes planning and executing large and complex projects in diverse IT areas within the Association. The incumbent works closely with the IT Planning & Governance team, Project Coordinators, as well as departmental leadership while maintaining strong relationships with stakeholders to ensure support and sharing across teams.

The Project Manager is responsible for determining requirements for project resources; establishing team and governance structures; developing project plans and budgets including work plans, communication plans, change management plans, and training strategies; managing project risks and resolving relevant issues; and tracking and reporting on delivery. The incumbent has overall performance responsibility for managing project scope, cost (if applicable), schedule and deliverables, including the application of project management methodologies. This involves implementing project management frameworks and developing resource requirements; chairing project meetings; monitoring and resolving project-related issues; executing regular project team reviews; coordinating project specific training for project team members; establishing project timelines and overseeing project team deliverables; providing project briefings, and relevant recommendations. In addition, the Project Manager coordinates post-implementation.

This role requires a versatile professional with a unique combination of technical expertise and project management skills. The Project Manager plays a crucial role in overseeing IT projects and effectively managing technical teams.

The ideal candidate for this role is someone who is passionate about project management, who is highly organized, enjoys building systems and processes for improved efficiency, and excels at building strong relationships across various roles, functions, and levels of seniority and who thrives on delivering exceptional service.

POSITION ACTIVITIES

Project Planning:

• Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques
• Coordinates and/or develops project management framework(s) including governance structure, roles and responsibilities, issue resolution processes, communication plans, and training strategies
• Develops and documents project charters, project plans, work plans (including internal and external dependencies), and resource and time estimates for assigned projects
• Prepares risk management plans and actively monitors and manages risks through the project
• Supports the development of the business case, business objectives, and budget at project initiation and reviews and refines them throughout the project’s life cycle
• Defines metrics with stakeholders to measure project performance

Project Execution:

• Ensures the execution of work plans, communication plans, and change management plans. Provides project-related recommendations to management
• Provides guidance and leadership and oversees the progress of the project with the objective of achieving the project goal. Escalates to management as required.
• Negotiates assignment of critical resources and delegates responsibilities/tasks. Empowers project team members and removes obstacles/barriers in order to ensure timely delivery of objectives.
• Manages and monitors the project budget and timeline, project dependencies, coordinates various streams of work, ensures all stakeholders are consulted and represented, and that best interests are represented with respect to the project goal and requirements
• Prepares materials (e.g. agenda, status reports, milestone reports, decision logs, etc.). Ensures all project management related documentation is complete.
• Provides regular updates to project team members, management, internal and external stakeholders, and project sponsors as applicable
• Evaluates unplanned requests, assesses project impact (i.e. scope creep) and makes recommendations to management.
• Ensures proper project risk and issues management by identifying, documenting, and employing effective mitigation strategies

Project Close-out

• Coordinates post-implementation evaluation activities, including lessons learned
• Prepares Close-out Report
• Reviews and coordinates the completion of all project documentation

EDUCATION AND EXPERIENCE

• Minimum 4 year Bachelor's degree in a relevant field of study (i.e. Engineering, Computer Science, Business Administration, etc.)
• Designation or certification in Project Management or Process Improvement (e.g. PMP, Six Sigma, etc.) an asset
• Minimum 7-10 years of experience leading and managing projects in an IT environment
• Experience managing multiple, concurrent projects involving cross-functional groups including planning, coordination, risk mitigation, and successful project delivery
• Proven experience managing projects using Hybrid, Waterfall and Agile approaches, with the ability to adapt strategies based on project needs while balancing structure and flexibility
• Experience working with senior decision makers, staff, and a variety of stakeholders
• Strong change management and facilitation skills developed on a significant project or within a large organization
• Familiarity with issue management tools such as JIRA for tracking sprints and issues
• Excellent verbal and written communication skills with strong ability to effectively communicate complex subjects
• Experience working within a healthcare organization an asset

SKILLS AND ABILITIES

• Project management: develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities; firm knowledge of project management and agile methodologies and tools, effectively manage projects in a matrix environment.
• Teamwork: balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. Includes staff in planning, decision-making, facilitating and process improvement.
• Community building: able to build coalitions of interest.
• Adaptability: adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; keeps commitments.
• Analytical: synthesizes complex or diverse information; uses intuition and experience to complement data.
• Initiative: looks for and takes advantage of opportunities; presents ideas and information in a manner that generates interest.
• Judgment: includes appropriate people in the decision-making process; makes timely decisions.
• Problem solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Verbal communication: speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

POSTING DETAILS

• Job Type: Regular full-time opportunity
• Salary Range: $97,900 to $131,000 – this role is classified as level 09
• Location: Hybrid – Primary Remote Job. You can work from a home-based office the majority of the time within the provinces of Ontario and Québec, with regular on-site presence at the CMPA office (1-2 days per week). If you prefer, you can choose to work out of the CMPA office in Ottawa, Ontario near the beautiful Dow’s Lake. This position cannot be performed fully remotely. 
• Application Deadline: Monday, November 11, 2024 at 4:00PM EST

The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and have accommodation needs, please let us know.

Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.

We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.