Technical Support - Pottsville, PA

Technical Support Pottsville, Pennsylvania


Description

 

Technical Support Engineer

At Cleo, we make doing business easy! Cleo is an established software company with a start-up feel.  We have awesome products, which go hand in hand with our awesome culture! We are devoted to our people and pride ourselves on creating a fun, laid-back, but fast-paced work environment.  Not only do we work hard, we play hard. We have a passion for all things nerdy and hire like-minded people who aren’t afraid to think outside of the box.

 

Cleo is looking for sharp, analytical, and dedicated problem solvers to join our Technical Support teamIdeal candidates are team-oriented, possess a strong technical aptitude and are able to work well in a fast-paced environment. Join Cleo and be awesome!  

 

Your Day

  • Troubleshoot and develop technical solutions related to software and setup errors for customers including, installation and configuration, communications, operating system, workflow and mapping problems or questions
  • Create and carry out test scenarios to duplicate identified problems
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
  • Escalate urgent problems requiring more in-depth knowledge to the Tier 2 engineers
  • Promote and maintain excellent customer service by building customer confidence and meeting their needs.

Must Haves

  • Associates Degree in Computer Science, Programming, or related field; Bachelor’s Degree preferred
  • Experience providing top tier customer service in a professional environment
  • Experience working with translation software, Windows, Linux/Unix, or IBM proficiency, and knowledge of EDI and/or Data Transformation
  • Ability to travel nationally and internationally (>10%)
  • Excellent verbal and written communication skills

Cleo is proud to be an Equal Opportunity Employer m/f/d/v.