Managed Services Engineer

Services Pottsville, Pennsylvania Alpharetta, Georgia Chicago, Illinois Philadelphia, PA Harrisburg, Pennsylvania Minneapolis, Minnesota Reading, Pennsylvania


Description

 

Managed Services Engineer

At Cleo, we make doing business easy! Cleo is an established software company with a start-up feel.  We have awesome products, which go hand in hand with our awesome culture! We are devoted to our people and pride ourselves on creating a fun, laid-back, but fast-paced work environment.  Not only do we work hard, we play hard. We have a passion for all things nerdy and hire like-minded people who aren’t afraid to think outside of the box.

 

Cleo is looking for passionate, motivated self-starters who aspire to be successful business leaders to join our Managed Services teamIdeal candidates are energetic, possess a strong technical aptitude and are eager to advance in our organization. Join Cleo and be awesome!  

 

Your Day

  • Manage the CIS environment within Cleo B2B Cloud systems
  • Ensure customer solutions are deployed to specification, accurately, and in a timely manner
  • Respond to incident and/or event-driven alerts and troubleshoot customer issues
  • Work effectively with other internal departments to ensure the highest level of support for customers
  • Track and assess product reviews and escalate issues
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved

 

Must Haves

  • Bachelor’s degree or related technical degree
  • 4+ years of experience in B2B, Managed File Transfer, Managed Cloud Services, and/or EDI Professional Services OR 4+ years of experience in a Managed Services Organization
  • Knowledge of data communication products and protocols (AS2, FTP, SFTP, Web Services, etc.)
  • Knowledge of data transformation products including transformation of EDI, Flat File, XML, file formats
  • Ability to travel up to 20% of the time

 

Cleo is proud to be an Equal Opportunity Employer m/f/d/v.