CJ Foods | Customer Service Assistant

Customer Service La Palma, California


Who We Are

CheilJedang (CJ) was founded in 1953 specializing in food products. Since then it has grown into a global lifestyle brand with a business portfolio built around the four sectors - Food & Food Service, Bio & Pharma, Entertainment & Media, and Shopping & Logistics. With over 55,000 employees around the world, CJ Group promotes healthier, happier and convenient living through its many products and services. For more information, please visit www.cjamerica.com.

Purpose

  • To provide customer and sales support – Specifically for additional Costco coverage.

Main Duties and Tasks
  • Deal directly with customers/brokers by telephone or electronically
  • Respond promptly to customer inquiries
  • Process orders, invoices, and other documents associated with order fulfillment
  • General data entry
  • Assist with appointment and delivery issues
  • Communicate product availability and delivery issues with customers
  • Communicate and coordinate with internal departments
  • General clerical duties such as filing
  • Other duties, as business needs change

Qualifications
  • Customer Service / Order Desk and/or background working with Costco Depots and ADWW (Broker)
  • Basic understanding of Costco business
  • Microsoft Office Excel & Word, detail-oriented, organized, team player, flexible and adaptable to change, prioritize tasks and daily follow up
  • Must have excellent communication skills and be familiar with EDI