CJ Bio America | Sales Operation Assistant

Administrative Support Downers Grove, Illinois

Who We Are

 CheilJedang (CJ) was founded in 1953 specializing in food products. Since then it has grown into a global lifestyle brand with a business portfolio built around the four sectors - Food & Food Service, Bio & Pharma, Entertainment & Media, and Shopping & Logistics. With over 55,000 employees around the world, CJ Group promotes healthier, happier and convenient living through its many products and services. For more information, please visit www.cjamerica.com.  

Supply Chain

  • Responsible for processing purchase orders and shipping schedules of import materials.
  • Communicate with suppliers; review and evaluate supplier contract terms and discount policies
  • Preparing, processing and issuing export bills of lading, and responding to customers inquiries               via phone and electronic correspondence.
  • Ensure all documentation is accurate and processed in compliance with booking, quality, company, and regulatory standards.
  • Coordinate and process documentation to include ocean bills of lading and letters of credit.
  • Communicate all issues related to shipment with freight forwarders/shipping lines, factory, warehouse, and customers.
  • Communicate with HQ Plant site and customers for all shipment related issues (price, certificate, shipping schedule, commission, AR etc.)
  • Process and coordinate shipper diversions with overseas agents pertaining to export shipments.
  • Request customer material creation via MDG software. 

  Customer Service

  • Process purchase orders for assigned customers
  • Communicate regularly with account managers & customers to ensure forecasts are accurate and up to date.
  • Maintain and reconcile inventory with warehouse on SAP to ensure information is current and accurate.
  • Verify sales and purchasing expenses are accurate and up to date.
  • Complete and submit monthly closing reports for sales, inventory and accounts receivables.
  • Correspond with customers daily through various communication methods to ensure customer satisfaction is met. Correspondence may include, but is not limited to e-mail, telephone, fax, etc.  
  • Post quality analysis and quality control data as necessary.
  • Review for the AR and request payment every week and report to HQ and related departments.
  • Verify shipping schedules
  • Review and prepare required shipping documents
  • Create and produce reports as needed
  • Perform other duties as assigned   


Knowledge, Skills, & Abilities 

  • Computer skills, i.e. Microsoft office, Excel, SAP;
  • Ability to communicate effectively and participate in a continuous improvement culture, including utilizing problem solving skills;
  • Critical thinking, multi-tasking and troubleshooting skills;
  • Attention to detail;
  • Must be able to maintain confidentiality; 


 Education and Experience

  • Bachelor’s degree in Supply Chain Management or a related field;


  • Associate’s degree & 2 years of directly related experience