TMI | Account Development Assistant
Who We Are
TMI began in a 3,000 ft2 noodle factory in New York's Chinatown district in 1989 with the mission of creating fresher and better tasting noodles. Within 3 years the company expanded to a 22,000 ft2 facility in Brooklyn and eventually added dumplings and other Asian specialties to their product mix. In 2001, TMI Trading was added under the TMI umbrella with the commitment of sharing quality specialty foods from Asian countries such as China, Indonesia, Malaysia, Taiwan, Korea, and Singapore,in the US market, and transforming them into household staples.
In late 2012, TMI became an affiliate of CJ Group through acquisition. Cheiljedang (CJ) was founded in 1953 specializing in food products. Since then it has grown into a global lifestyle brand with a business portfolio built around the four sectors—Food & Food Service, Bio & Pharma, Entertainment & Media, and Shopping & Logistics. With over 55,000 employees around the world, CJ Group promotes healthier, happier and convenient living through its many products and services.
Today, TMI employs over 300 people and occupies more than 200,000 ft2 in Brooklyn. It is comprised of the brands Twin Marquis, Chef One, and Tang's Natural, each specializing in its own category of goods. Twin Marquis and Chef One are both successful and highly influential brands in the US East Coast Asian food markets, with Twin Marquis specializing in noodles and dumpling wrappers, and Chef One famous for its dumplings. TMI's commitment to fresh, delicious ingredients and innovative product development has made them New York's leading Asian food company.
Essential functions of your job:
National Account Support
Diagnosing and troubleshooting customers’ problems while maintaining a professional and friendly attitude
Collect and gather information from customers on their issues and follow up with them for additional information is needed
Establish and build good relationships by providing high quality service
Work with customers to resolve tickets and following protocols
Record and document interactions, problems, and resolutions
Triage requests and send to other staff members where appropriate
Update user documentation and information
2. Administrative assistance
Complete administrative forms and documents for new account setup
Handling email correspondence and phone calls from current and potential customers
Other administrative tasks as needed
3. Business Support
Assist the sales team with the logistics and coordinating the samples, spec sheets, e.t.c.
Follow up with customers on progress of new business
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
Bachelor’s Degree in Business Administration or related field
1-2 years of experience in customer service
Excellent interpersonal and organizational skills
Excellent verbal and written communication skills
Strong business ethics and integrity
Excellent problem solving skills
Proficient in Microsoft Office Suite such as Word, Excel, and PowerPoint