Customer Quality Engineer 4942

Manufacturing and Quality Engineering Shanghai, China

Key Responsibilities

  • Be the voice of the customer within Cirrus Logic
  • Perform device level failure analysis in a collaborative environment to support customer line returns, customer yield excursions and customer reliability issues
  • Carry out electrical fault isolation on mixed signal IC devices to assist in identifying root cause of failure
  • Work within cross-functional teams to determine and understand the root cause of product issues
  • Decide appropriate failure analysis flows based on the failure mode information
  • Write failure analysis reports that summarize the analysis carried out, conclusions drawn and relevance to the issue under investigation
  • Provide technical or operational quality issue resolution support to customers
  • Ensure customer requirements are reflected in Processes, Procedures & Standards
  • Drive quality-related proactive and reactive communication
  • Work closely with customer to resolve their key care-abouts
  • Manage, schedule and lead quality engagements
  • Communicate internally and customer requirements – track and ensure closure of these items
  • Work with cross-functional internal teams to ensure robust, closed loop on customer requests/ requirements
  • Work closely with internal teams on the 8D problem solving process to prevent reoccurrences
  • Manage customer quality issues - timely containment, communication and resolution in customer manufacturing environments


CQE Performance & Behavior Expectations

  • Demonstrates proactiveness, assertiveness and accountability
  • Demonstrates intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to success
  • Influencing, relationship building, customer focus, efficiency, excellent interpersonal skills and self-development
  • Ability to communicate at various levels – both internally and with the customer
  • Ability to travel when required;


Skills and Qualifications

Bachelors Degree or higher in Electrical or Electronics Engineering: Physics, Material Sciences, Computer Science, or related fields of equivalent experience.

5+ years total experience in the following:

  • Customer facing technical engineering role in (field) application, failure analysis, product/test, customer quality
  • Understanding of fault isolation methods (visual inspection, infrared inspection, circuit tracing CAD layout, reball and device level electrical testing)
  • Ability to interpret electrical test data, ATE datalogs & applications test results
  • Knowledge of semiconductor device structure, fabrication & assembly processes (die and package level)
  • Good understanding of reliability engineering methods, tests and failure modes
  • Attention to detail and Safety conscious

You Will Have

  • Application knowledge of Smart Codec and Amplifiers: product, test, or systems
  • Working knowledge of modern mobile and haptics chipsets including the world-wide top suppliers of these devices
  • Hands-on experience with audio precision test equipment such as signal and logic analyzers, other debug tools
  • System or device-level troubleshooting and failure analysis experience
  • High degree of proven self-initiative and ability to think and act independently
  • The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
  • Outstanding multi-tasking and problem-solving skills are critical
  • The ability to work under tight timeframes, prioritize competing activities and aim for results is a must
  • Excellent English verbal, written communication skills, and presentation skills
  • Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals, customer management experience
  • Must demonstrate proficiency in Microsoft Office tools; specifically PowerPoint and Excel