Pharmacy Assistant/Customer Relations Specialist

Patient/Clinical SupportPharmacare Fulfillment CenterPermanent Full Time Edmonton, Alberta


The Customer Relations Specialist keeps these relationships solid and continuous even after our clients have received their medications. They are compassionate people that work closely with the clients and their families to ensure payments and deliveries of our services remain uninterrupted. They are responsible for day to day customer relation maintenance while also promoting pharmacy services.

Responsibilities:

  • Answer customer inquiries and investigate complaints regarding pharmacy goods, services & policies, and emergencies
  • Manage client accounts, arrange for refunds, exchanges and credit for returned merchandise
  • Explain the type and cost of pharmacy services offered
  • Required to meet tight deadlines and work in fast paced environment
  • Provide information about claims or accounts using knowledge of medications and major insurance policy
  • Initiate billing and prepare customer billing packages, process claims and receive payment for services with a high level of accuracy
  • Perform routine customer maintenance such as address changes, updating accounts, changing or adding direct deposits and promoting Pharmacare billing services
  • Continuous knowledge of all pharmacy service rules and regulations
  • Maintain excellent quality of customer service resolving customers concerns and using the highest degree of proficiency reviewing customer balances as directed by supervisor to identify past due accounts
  • Effectively manage conflict between clients and organizational units

**Other duties will be assigned as required

Education and Experience

  • Customer service experience
  • Diploma for Pharmacy Technician or two years related pharmacy experience
  • Exceptional experience using KROLL software (long term care setting would be considered an asset) – 2 years Nexxys experience will be considered

Required experience:

  • Customer Service: 2 years
  • Pharmacy Experience: 2 years
  • Kroll: 1 year

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