Senior Systems Engineer

Information Technology Oakland, California


The Position: Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. Identifies, researches, and resolves technical problems.  Maintain documentation of all networks and systems, server inventory, maintenance procedures, server application portfolio, configuration database, system build documentation.  Be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.  Performs a variety of complicated tasks, and provide support for escalated trouble tickets.



  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s). Policies and procedures documentation, maintenance procedures, system build documentation, and all documentation required to manage and maintain CEI technical and systems environments.
  • Create project plans, design, and implement
  • Level 2 and Level 3 Support for problems identified with systems and network. Will act as an escalation for Level 1 and Level 2 Managed Services support
  • Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as
  • Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis,
  • Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely
  • Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
  • Assist with monthly reports, and recommendations for Managed Services Clients
  • Interface with third party vendors as liaison between client and vendor
  • Utilize superior customer service skills
  • Stay current with system information, changes, and updates


  • 7-9 years of prior IT experience, prior experience working for a service provider is a plus
  • Demonstrated ability to effectively communicate by phone or in
  • Demonstrated written communication skills
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
  • Demonstrated analytical and troubleshooting skills
  • Demonstrated ability to work in a fast paced environment
  • Shows initiative and acts independently to resolve problems
  • Demonstrated ability to manage multiple priorities and follow through on projects to completion
  • Works effectively both as a team member and Supportive of team members and IT transparency, shares knowledge and helps transfer technical knowledge to others on team
  • Effectively utilizes tools to resolve issues and escalates
  • Network configuration, monitoring, and troubleshooting experience are a must
  • Experience working with Windows 2003-2012, VMware, SBS Server, Storage Technologies, Exchange, Citrix, remote terminal services
  • Microsoft certifications a plus
  • VCP certification a plus
  • CCNA certification a plus
  • Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems
  • Proven background of providing great customer service, puts customer service number one, prioritizes work to address customer needs, maintains strong customer loyalty
  • Ability to work independently, prioritizes existing projects, and proactively determines areas requiring additional attention, monitoring, or
  • Strong documentation skills, willingness to document any and all activities and procedures and transfer knowledge to others within the organization
  • Strong team player and supportive of managements goals and strategies as outlined by Sr. Leadership and the Office of the CIO
  • Team player with excellent communication skills and have the ability to manage assignments independently. The ideal candidate will have a cultivation disposition and the desire to help in the development and mentoring of Level 1 Technicians

Founded in 1992, Center for Elders’ Independence has earned the reputation as the one of the premier safety net organizations and community resources for seniors and healthcare in the East Bay. CEI's interdisciplinary team approach to care planning and care implementation provides high quality, affordable, integrated health care services to the elderly.

This is what our employees say about working at CEI:

“The integrated team work at CEI is wonderful.”

“I love the work and the people. It’s a joy and an honor to work with the elderly and offer them quality care.”