Peer Mentor, Full-Time

Other Seattle, Washington


Who We Are:

The SEIU 775 Benefits Group is a family of employee benefit plans negotiated and sponsored by SEIU 775, the labor union for long-term care workers in Washington State & Montana.  We are leading the transformation of home care into a thriving career and helping to prevent the coming care crisis. With 10,000 people turning 65 every day in the U.S., there are not enough qualified, trained workers to care for the exponential rise in older adults needing care. Through groundbreaking initiatives, the SEIU 775 Benefits Group, together with its union and employer partners, are ensuring that Washington state home care workers have access to the skills and support they need to stay and grow in the field. 


The Details:

Location: Downtown Seattle (remote is not available for this role)


Work Schedule: Our typical business hours are 9:00-6:30 Monday-Friday (Occasionally hours may include evening and weekends)


Travel Requirements: Up to 25%, in State as assigned


This Role is approved as Term Limited for 1 year


Category: Full-Time, Exempt, Union

Physical Requirements: Must be able to sit for long periods of the day


What You’ll Be Doing:

Reporting to the Manager of Workforce and Student Mentorship, , the Peer Mentor will work closely with team of other Peer Mentors who collaborate to recruit and provide guidance to assist Home Care Aides and help them to navigate the requirements necessary to become certified and become successful in the home care profession.


As a Peer Mentor, you will work out of our downtown Seattle office.  A large majority of your day will involve making phone calls.  To be a successful Peer Mentor, you must have advanced computer skills to navigate through different computer database systems to perform daily job functions.

  • Use reports and databases to support mentees on a day-to day basis;
  • Proactively make outreach phone calls to offer support and guidance to other Caregivers on various needs;
  • Recruit, coach and support other caregivers over the phone;
  • Host various in-person and web conferences to facilitate group discussion and skills demonstration;
  • Respond to inbound calls, cases and emails to support and guide caregiver to achieve their goals;
  • Perform needs assessments with mentees and co-develop action plans to ensure the services provided are on track;
  • Schedule mentor sessions, follow up sessions, track and document the provision of services in a timely manner;
  • Use multiple computer systems to track and review documentation in our database and perform daily tasks;
  • Create and send resources via email;
  • Properly document and track data in various electronic databases;
  • Serve as an energetic and enthusiastic mentor for the Home Care Aides;
  • Foster a smooth transition, acclimation and a sense of belonging before, during, and after training for students;
  • Continue to learn and share information, resources and certification processes;
  • Ability to adjust work priorities per program needs;
  • Discuss mentees’ concerns and trends with the Leads and Managers;
  • Attend all team meetings, trainings and events;
  • Availability to work evenings and weekends as needed;
  • Ability to travel to classrooms to promo program, gather student feedback or host focus groups;
  • Perform other duties commensurate with the experience level of this position;
  • Additional duties as assigned by your manager.


You Will Need to Have:

  • At least 1 year of experience as a certified Home Care Aide;
  • Successful completion the SEIU 775 Benefits Group Basic training version 2 or 3 and earned Home Care Aide certification;
  • Must successful completion of Advanced Training in the last 24 months or complete this requirement within 3 months of hired;
  • Mentor must pass knowledge, skills, and mentor quality assurance evaluation;
  • High comfort level to proactively make phone calls to coach and guide other caregivers on a daily basis;
  • High comfort level with electronic communication including email, chat, web conference, using cloud call center services, databases, Microsoft Excel, Word, PowerPoint and Outlook;
  • Growth mindset, willing to continue to learn new skills and processes;
  • Ability to learn and support new initiatives and assignments;
  • Maintain a positive attitude and a strong team mentality;
  • Open to feedback and responsive work style;
  • Demonstrated high work ethic and accountability;
  • Exceptional time management skills;
  • Ability to work independently on assignments;
  • Agility to adjust to priority changes per organizational needs;
  • Ability to work collectively as a team member to achieve goals;
  • Ability to commit to an assigned schedule;
  • Ability to maintain confidentiality with any shared information;
  • Commitment to proactively make outbound calls and respond to phone call, message, and email during work hours;
  • Ability to stay compliant with program needs;
  • Ability to demonstrate both HCA and Advanced HCA skills needed as a Peer Mentor;
  • Valid driver’s license, state minimum insurance and access to reliable transportation.


It Will Be Great if You Have:

  • Experience working in a call center;
  • Bilingualism

The SEIU 775 Benefits Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.