Code42 Software Careers

If you want to be at a leading data security organization, you want to be at Code42.   

 
Who is Code42?  Code42 is an enterprise SaaS company that develops a solution that backs up all distributed end-user data on a single, secure platform.  Our platform enables IT, security, and business teams to limit risk, meet data privacy regulations, and recover from data loss, no matter the cause.  That's why top-name brands and large organizations entrust their data to our industry-leading and award-winning solution.  Code42 is proud to be a well-funded private company backed by several of the most successful venture capital firms including Accel, JMI, NEA, and Split Rock Partners. 

Who do we look for?  Here at Code42 we look for people who are off-the-charts smart, but enjoy a little levity in between cerebral challenges.  We look for people who want to help our company grow and who want to grow their careers.  We look for people who like to ask questions, solve complex problems, collaborate effectively, think creatively and provide diverse insight to help us all think better and differently.  

Are you ready to take your career to the next level? 

Code 42 is looking for a self-motivated, flexible and technology-oriented Customer Success Manager to join our Customer Success Team. The ideal candidate will posses strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.

• Managing a set of mid-sized customers with 1,500 employees or less who are utilizing Code42’s Enterprise solution
• Ensure customer satisfaction and product adoption.
• Achieves renewal and expansion targets through consultative selling techniques.
• Identifies opportunities to upsell to existing customers by positioning new products, increasing usage and additional service offerings.
• Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Code42 expansion.
• Effectively planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate to at-risk customers.
• Working in a highly trusting and transparent team environment
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• The ability to be flexible and work in a rapidly changing environment is required
• Bachelors degree, or combination of education and relevant experience
• 1-3 years of demonstrated success in a sales, support or operations role, preferably in a technology organization.
• Aptitude for technology knowledge, spreadsheet and CRM Utilization
• Previous experience with backup and/or security applications preferred.
• Outstanding communication skills with a variety of customers and levels of technology knowledge, including developing & delivering presentations, written communication and engaging verbal communication to effectively establish & maintain credibility.
• Strong creative, multi-tasking, problem solving and organizational skills  
• This position is based in our Minneapolis office and will require team members work from our corporate office