Associate IT Systems Support Analyst

Operations Toronto, Ontario


Description

Want to work on some of the biggest franchises in gaming? Certain Affinity, the largest independent video game developer in Austin, Texas, is opening a second location in Toronto, Canada — and we’re looking for exceptionally talented people to collaborate with our Austin studio. Together we’ll be co-developing AAA FPS games and creating our own compelling new IP.

We’re looking for a self-motivated individual with experience in desktop support and light system administration to fill an Associate IT Systems Support Analyst position.

Responsibilities

  • Provide first-tier support to end-users, escalates more complex problems when appropriate
  • Respond to assigned help desk tickets, supports and troubleshoots technical request
  • Installation and support of workstations, servers, and other studio equipment
  • Installation and support of operating systems and application software
  • Imaging of workstations that include operating systems and other development tools and software.
  • Recommend, schedule and perform PC hardware upgrades when required
  • Route unresolved issues to appropriate team members for further investigation and resolution
  • Support development and implementation of new projects and installations
  • Maintain an accurate inventory of all studio hardware and software
  • Empower end-users by training and educating while supporting them
  • Coordinate and perform office moves
  • Various system administration responsibilities as the studio grows

Requirements

  • Possess a 2-year degree or have equivalent work-related experience.
  • 3-5 years of directly related helpdesk experience
  • Experience supporting Windows, Mac and/or Linux systems – software and hardware
  • Fundamental understanding of networking principles
  • Experience using an operational ticketing system to respond to user requests
  • Excellent written, verbal, presentation and interpersonal communication skills
  • Ability to effectively prioritize and execute tasks within a dynamic environment
  • Proven analytical and problem-solving skills
  • Must be detail-oriented and a self-starter
  • Excellent customer service skills
  • Must be prepared for occasional work hours at night and on weekends
  • Be available to respond to security alarms and other urgent facilities issues

Extra Credit

  • Game industry experience
  • Facilities support experience