Junior Social Media Data Analyst

Customer Success Boston, Massachusetts


About Brandwatch

Brandwatch is the world’s pioneering digital consumer intelligence suite, helping over 2,000 of the world’s most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has offices around the globe including Brighton, Boston, New York, London, Berlin, Stuttgart, Paris, Madrid, Sydney and Singapore.

Your role will include:

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data across their organizations by taking them from data, to insights, to actions that have a real business impact and empower our users’ long-term self-sufficiency.
As we continue our global expansion, we are hiring a customer-focused Junior Social Media Analyst to join our dynamic Professional Services team in Brighton. This is an exciting opportunity that offers hands-on work and the flexibility to learn, grow, and develop in the constantly changing landscape of social intelligence.

We’re looking for someone who:

Loves using data to answer questions
Solves problems for fun and enjoys testing limits
Has a keen eye for detail
Thrives on helping people
Can present technical concepts in business-friendly and user-friendly language
Wants to work with a wide variety of brands and use-cases
Prefers a hands-on, forward-thinking approach
Is comfortable working independently in a deadline-driven environment
In this role, you will:
Become a proficient user and advocate of the Brandwatch product suite
Implement effective social media measurement solutions on behalf of Brandwatch clients
Collaborate with senior colleagues to execute large, complex or novel solutions
Perform quality assurance on the work of 3rd party contributors to identify and correct data quality or validity issues
Attend client meetings as a subject-matter specialist, and represent your own work in a clear, engaging manner
Coordinate scheduling with our top-class Project Management team
Provide feedback to guide new product development
You should have:
6+ months experience working independently in an office environment (or similar)
Strong time-management and task-management skills
Computer literacy, including experience with Microsoft/Google suites (spreadsheets, presentations, documents) and familiarity with social media platforms
A degree in an analytical or business-related subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.), or equivalent experience
Ability to accommodate occasional domestic and international travel
Authorization to work in the US without visa sponsorship

Icing on the cake:

Familiarity with social media data, social analytics platforms, or unstructured text data
Familiarity with basic statistical concepts (distributions, significance, sampling)
Fluency in another language (or two!) would be a bonus

What we offer:

Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.

Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 10 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch: Brandwatch in Boston operates with the highest level of integrity and keep our code of ethics in mind for everything that we do. Our light-filled office has a kitchen bursting with snacks, fresh fruit, and fridge stocked with drinks and, of course, coffee.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.