Customer Success Specialist UAE

Customer Support Dubai, United Arab Emirates


Description

Your mission is to build strong professional relationships with dental professionals in different countries and ensure their journey with Align Technology is successful!

In this role, your primary focus will be:

  • Building long-term relationships with doctors and dental practices
  • Providing effective and efficient support to queries
  • On- and off-site education about our products and services
  • Increasing customers’ engagement and adoption
  • Transforming customer feedback into improving efficiency
  • Contributing consistently towards providing world-class customer experience

You will be working closely together with our Clinical Support, Marketing and Sales teams next to other internal departments as you are the first point of contact for all of our customer inquiries and requests - these can vary from business operations-related matters to basic clinical process questions received via phone, e-mail, or any other communication channel.

With your experience in an international, fast-paced and customer-based environment, you make sure the customer is always satisfied. You will do this by responding and interacting in a timely, patient, tactful and professional manner where you are always alert to trends in requests and issues reported by customers. This also means a great opportunity for you to contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.

We seek a Customer Success Specialist having:

  • At least 1 - 3 years’ experience in a customer based or related environment
  • Excellent written and verbal communication skills in English
  • Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs; experience with Salesforce.com and/or SAP would be considered as a significant plus

In addition to the above, you as a candidate have the ability to engineer world-class customer experience through strong interpersonal, listening and persuasive communication skills. You are a natural problem solver, a great team player, results driven, and contribute to the business’ growth consistently with creativity and collaboration. You are hungry to learn and develop, while effectively measuring and managing top performance.

If you have an astronomical drive for success, we would love you to join our team!

Working at Align Technology

Welcome to Align Technology at one of the most exciting times in our history. At Align, we like to say that we “Create new smiles. Every day,” in all aspects of our business. At Align you are empowered to be innovative, creative, collaborative and hands-on. Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

What makes us a great place to work?

Make Your Mark: we are a global business, but not so big that you can’t make a huge impact on our continued business improvement. Bring your A game!

Innovation: Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.

Work in a Dynamic and Growing Industry: Ask anyone for a list of the hottest and fastest growing industries and you will see medical and dental at the top!

If you are feeling like a candidate we are looking for go ahead and apply.

 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/