Head of Information Technology & Broadcast

Technology & Network Operations Division Washington D.C., District Of Columbia


Description

Position at Al Jazeera Media Network

Summary:

To lead and manage a team of Specialized Engineers, Principal Engineers and Subject‐Matter Experts for the smooth functioning of:

  • Enterprise and Media Systems and respective services such as server’s infrastructure, storage Infrastructure, directory and authentication services, databases, and virtualization. Directs the section towards providing Systems availability and resiliency.
  • Enterprise and Media Networks and respective services such as Live Video Contribution systems, Video Contribution over Fibre, Broadcast & Corporate network Services over the WAN Network and various IP Distribution platforms. Directs the section towards providing network availability and resiliency for AJMN to support all services that use network services. 
  • Broadcast IT systems and applications, this covers the core systems as MAM and PAM as well as the transcoding farm, scheduling applications, file based ingest systems, programme playout systems, news room systems, file based ingest systems. The role needs to also ensure end user support of all broadcast applications to users in all channels.
  • Ensure smooth operations of MCR. Would need to oversee MCR services uptime. He/She is responsible to manage resources and balance workload among the shift team as well as be well versed and deeply experienced in the systems used in MCR, including but not limited to Base band, transcoding and processing, livestreaming, satellite downlink and uplink systems, fiber and IP.

 Key Responsibilities and Accountability:

  • Develop and maintain operations processes including all required supporting materials.
  • Responsible for the identification, resolution, and root cause analysis of operational issues.
  • Monitors and reports on the quality and effectiveness of network service management and performance to meet business and organizational objectives.
  • Ensure compliance with organizational, IT, security and architecture policies and standards.
  • Manage, lead and mentor a team of professionals to fulfil Aljazeera Systems availability and resiliency.
  • Oversees the research of new technologies and solutions to empower journalists and other business units.
  • Prepares budgets, cost benefit analysis, feasibility reports and impact studies of new solutions.
  • Interfaces with senior management across the network to forecast and plan for future requirements of News,
  • Editorial and other end-users to facilitate coverage of breaking news and major events.
  • Oversee integrated and structured performance systems and dashboard KPIs for all projects, systems, resources and targets and works with close coordination to all respective teams and stakeholders to monitor and optimize performance of the overall systems.
  • Review and approve the Emergency Restoration Procedures and ensure that the MCR team are capable to implement them efficiently.
  • Validate diagrams of systems to ensure compliance with operations requirements.
  • Ensure full compliance to operational standards, procedures, best practices as well as change control procedures and ITIL standard. 

Job Requirements and Qualifications 

  • Bachelor or higher in IT, Broadcast or equivalent
  • Industry certifications
  • 10+ years in relevant domain
  • With at‐least 8+ years in a News/Sports/Entertainment channel in similar systems
  • With at‐least 4+ years in a team lead role

Knowledge:

  • NAS/SAN solutions
  • Excellent Knowledge of Broadcast industry standards & Engineering workflows
  • Knowledge of OS Systems and Microsoft Technologies
  • Knowledge of OS Systems and Microsoft Technologies
  • Knowledge of Hyper-V and VMware virtualization
  • Strong understanding of network infrastructure and network hardware.
  • Knowledge of TCP/IP/VOIP protocol suites, application transport and network infrastructure protocols.
  • Provides specific detailed information for hardware and software selection.
  • Network security experience.
  • LAN and WAN experience.
  • Good analytical and problem-solving skills.
  • MAM/PAM Solutions
  • Excellent Knowledge of Broadcast industry standards & Engineering workflows
  • Broadcast scheduling / resource management solutions
  • Feed/file based Ingest systems
  • Gallery Playout System
  • Media Archive
  • Media Quality Control Platform
  • Media Transcode & Rewrapping systems
  • Newsroom / Lo‐res Editing ‐ Media Central
  • Newsroom Computer System
  • Programme Playout solutions