IT Analyst

Information Technology Austin, Texas


Job Description


Functional Title

IT Analyst

FLSA Status


Functional Area

Information Technology





Reporting to the IT Director, this role will be part of the Information Technology team and will be responsible for answering incoming IT requests in a timely, courteous, and professional manner. This position will be visible throughout the company so the individual should have the ability and the desire to make a positive impact to the department and organization. The successful candidate will have IT support experience in a fast-paced and rapidly-growing environment.



Principal Responsibilities/Key Results Areas

  • Respond and follow up on all internal IT tickets submitted via phone, email, and walk-up requests
  • Provide first-level IT support for Windows 7, Microsoft Office 2013, and a variety of other applications used internally
  • Support local and remote users
  • Independently investigate and implement solutions to technical issues
  • Identify recurring technical issues and propose solutions to address the root of the problems
  • Other projects, office and administrative duties as assigned



Financial & Organizational Scope


Reporting Relationships & Interactions

No direct financial impact


  • Reports to Director, IT
  • Provides support and works in conjunction with both the Manager, IT and Senior Analyst, IT



Knowledge & Skills

  • Experience installing and configuring Windows OS, networked and local printers, and business applications
  • Windows 7 administration and troubleshooting in an Active Directory environment
  • Advanced knowledge of troubleshooting Microsoft Office 2013 applications
  • Basic TCP/IP networking concepts
  • Audio/Visual setup and troubleshooting
  • Experience with IT support ticketing systems


  • Strong analytical and problem solving skills
  • Acute attention to detail
  • Excellent verbal and written communication skills
  • Desire and ability to quickly learn new technical concepts
  • Ability to create and maintain detailed documentation

Experience & Education

  • Bachelor's Degree or equivalent experience required
  • 2-4 years of IT/technical support experience required












Other Comments

Travel required:  0%