Functional Title

IT Analyst

FLSA Status

Exempt

Functional Area

Information Technology

Grade

N/A

Summary

Reporting to the IT Director, this role will be part of the Information Technology team and will be responsible for answering incoming IT requests in a timely, courteous, and professional manner. This position will be visible throughout the company so the individual should have the ability and the desire to make a positive impact to the department and organization. The successful candidate will have IT support experience in a fast-paced and rapidly-growing environment.

Principal Responsibilities/Key Results Areas

• Respond and follow up on all internal IT tickets submitted via phone, email, and walk-up requests
• Provide first-level IT support for Windows 7, Microsoft Office 2013, and a variety of other applications used internally
• Support local and remote users
• Independently investigate and implement solutions to technical issues
• Identify recurring technical issues and propose solutions to address the root of the problems
• Other projects, office and administrative duties as assigned

Financial & Organizational Scope

Reporting Relationships & Interactions

No direct financial impact

• Reports to Director, IT
• Provides support and works in conjunction with both the Manager, IT and Senior Analyst, IT

Requirements

Knowledge & Skills

• Experience installing and configuring Windows OS, networked and local printers, and business applications
• Windows 7 administration and troubleshooting in an Active Directory environment
• Advanced knowledge of troubleshooting Microsoft Office 2013 applications
• Basic TCP/IP networking concepts
• Audio/Visual setup and troubleshooting
• Experience with IT support ticketing systems

Abilities

• Strong analytical and problem solving skills
• Acute attention to detail
• Excellent verbal and written communication skills
• Desire and ability to quickly learn new technical concepts
• Ability to create and maintain detailed documentation

Experience & Education

• Bachelor's Degree or equivalent experience required
• 2-4 years of IT/technical support experience required

Other Comments

Travel required:  0%