Desktop Support Technician - Dallas, TX

Desktop Support Technician Addison, Texas


Do you believe in putting people first?
Do you value building relationships?
Are you willing to work hard and invest in yourself? 

If so, we want to meet you! 

CalTech is looking to hire a Desktop Support Technician (Tier 1 Engineer) who values delivering exceptional technology service in an effort to help us create loyal and enthusiastic customers. You must be a team player and willing to put in an honest day’s work!  

Position Available:
 Tier 1 Engineer
The Tier 1 Engineer job functions are focused on end-user level issues, including computer, printer, and application issues inside and outside the CalTech office. The Tier 1 Engineer is the first line of client telephone technical support for customers and CalTech employees. Being customer service oriented is essential to the success of this position. Basic working knowledge of personal computers, components, operating systems, and printers are required. A college degree is preferred, and some after-hours work is required.

Must complete and maintain a CURRENT A+ and a Network + or Security + certification within 120 days after start date at CalTech. CalTech provides our employees with a vast amount of study material and even helps to pay the cost of the certifications. To graduate to Tier 2, you will need to obtain your Cisco Certified Network Associate (CCNA). 

At CalTech, we provide a clear career track for all our employees.

Job Growth Potential: Tier 3 Engineer 
The Tier 3 Engineer is the primary technical resource on customer accounts and is responsible for all aspects of their Information Technology. This position includes, but is not limited to the design, installation, implementation, and troubleshooting of the network. The primary is responsible for the overall efficiency of the account and any projects associated with it.

To reach Tier 3, you must have and maintain a current Microsoft certification as required by CalTech’s partner contract with Microsoft, Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), or Certified Information System Security Professional (CISSP) certification. 

Our Culture: 
At CalTech, we realize that our competitive strength comes from our employees. We nurture the professional growth of our people while providing a fun work environment that enables lasting relationships for all. From our open-door policy to our quarterly events and annual family picnic, we strive to be the employer of choice. We are a family-oriented business that offers flexible work schedules that support our family values. We are a team-oriented company that focuses on putting people first. Our owners, management team, and staff all take an interest in seeing one another succeed and reach their fullest potential. 

As a testament to this, CalTech has been named one of the Best Companies to Work for in Texas for six years in a row by the Texas Association of Business, the Society for Human Resource Management, and Texas Monthly! 

Our Clients:
We support a range of customers that includes insurance agencies, health care providers, schools, and financial institutions. When we help our clients succeed, it means the success of their employees, their families, and the communities that we all serve. When we help a client utilize technology effectively, we are a part of their success.

CalTech’s equal employment opportunity policy provides for a fair and equal employment opportunity for all job applicants and employees regardless of race, color, religious creed, national origin, gender, pregnancy, sexual orientation, gender identity, age over 40, familial status, disability, genetic information, or any other class protected by applicable federal, state and local law.

CalTech reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job. If you would like to request accommodation during the hiring process or employment, contact the Human Resources department at or (325) 223-6109.