Desktop Support Technician - Austin, TX

Engineer Cedar Park, Texas


A message from The CalTech Recruiting Team:  Finding the right employee to join our dynamic team is not something we take lightly.  We are prepared to invest the necessary time and resources to get to know you and find highly qualified candidates. We want you to know that our interview process requires a decent, but reasonable amount of time invested by you to achieve the goal of finding a long-term culture fit.  Our interview process has been proven to work for CalTech, our customers, and accomplish the goal of maintaining a low turnover rate and positive work environment. We hope you appreciate and respect the due diligence we put into each new hire. Additionally, we hope you have an enjoyable interview process.

Thank you for your time!

CalTech has been named as one of the Best Companies to Work for in Texas for the fourth year in a row by the Texas Association of Business, the Society for Human Resource Management, and Texas Monthly. 

Position Available: 

Tier 1 Engineer
The Tier 1 Engineer job functions are focused on repairing computers and printers inside and outside the CalTech office. A Tier 1 Engineer is the first line of client telephone technical support and support for the company office. Being customer service oriented is key! Basic working knowledge of personal computers and printers required. College degree preferred. Some after-hours work required.


Must complete and obtain either a current A+, Network + or Security + certification and a current Microsoft Specialist desktop operating system certification within 120 days after start of employment.  CalTech provides our employees with a vast amount of study material and even helps to pay the cost of the certifications. To graduate to Tier 2 you will need to obtain your CCNA.  

Job Growth Potential: 

Tier 3 Engineer 
You will be accountable for all aspects of Information Technology provided to our clients. This position includes - but is not limited to - the design, installation, implementation, and troubleshooting of the physical network and the network operating system. 


In order to reach Tier 3, you must have and maintain any one of the following: Microsoft Certified Solutions Expert (MCSE) certification, Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), or Certified Information System Security Professional (CISSP) certification. 

At CalTech, you will have more than a job - you will have a career with purpose!