Desktop Support Technician - Tyler, TX

Engineer Tyler, Texas


Position Available: 
Tier 1 Engineer
As a Tier 1 Engineer, your job functions are focused on repairing computers and printers inside and outside the CalTech office. A Tier 1 Engineer is the first line of client telephone technical support and support for the company office. Being customer service oriented is essential to the success of this position. Basic working knowledge of personal computers and printers required. A college degree is preferred, and some after-hours work is required.

Must complete and obtain either a current A+, Network + or Security + certification and a current Microsoft Certified Solutions Associate (MCSA) certification within 120 days after the start of employment. CalTech provides our employees with a vast amount of study material and even helps to pay the cost of the certifications. To graduate to Tier 2, you will need to obtain your Cisco Certified Network Associate (CCNA). 

At CalTech, we provide a clear career track for all our employees:

Job Growth Potential: 
Tier 3 Engineer 
As a Tier 3 Engineer, you will be accountable for all aspects of Information Technology provided to our clients. This position includes - but is not limited to - the design, installation, implementation, and troubleshooting of the physical network and the network operating system. 

To reach Tier 3, you must have and maintain any one of the following: Microsoft Certified Solutions Expert (MCSE) certification, Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), or Certified Information System Security Professional (CISSP) certification. 

Our Culture: 
At CalTech, we realize that our competitive strength comes from our employees. We nurture the professional growth of our people while providing a fun work environment that enables lasting relationships for all. From our open-door policy to our quarterly events and annual family picnic, we strive to be the employer of choice. We are a family-oriented business that offers flexible work schedules that support our family values. We are a team-oriented company that focuses on putting people first. Our owners, management team, and staff all take an interest in seeing one another succeed and reach their fullest potential. 

As a testament to this, CalTech has been named one of the Best Companies to Work for in Texas for five years in a row by the Texas Association of Business, the Society for Human Resource Management, and Texas Monthly! 

Our Clients:
We support a range of customers that includes insurance agencies, health care providers, schools, and financial institutions. When we help our clients succeed, it means the success of their employees, their families, and the communities that we all serve. When we help a client utilize technology effectively, we are a part of their success.

CalTech’s equal employment opportunity policy provides for a fair and equal employment opportunity for all job applicants and employees regardless of race, color, religious creed, national origin, gender, pregnancy, sexual orientation, gender identity, age over 40, familial status, disability, genetic information, or any other class protected by applicable federal, state and local law.

CalTech reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job. If you would like to request accommodation during the hiring process or employment, contact the Human Resources department at or (325) 223-6109.