Field Service Technician - ATM, Cash Recycler, Smart Safe Knoxville, TN

Field Service Knoxville, TN


Are you an expert in repair and maintenance?  Are you driven to deliver exceptional customer service?  Does the idea of troubleshooting intrigue you? If you answered yes to these questions and have significant customer service, repair and maintenance, and installation experience, we want to talk to you. We are seeking experienced Field Service Technicians to help maintain our customers' financial equipment in various locations.

The Field Service Technician will help Burroughs install, maintain and service Company and multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement timeframes.  The successful candidate will be reliable and possess impeccable personal integrity and business ethics, and a demonstrated track record as a team player who places ultimate value not just on his/her own achievement but on elevating the entire team. Must be committed to providing exceptional customer service.  Must be flexible and available to work any hours including a rotating On Call coverage schedule; we have a 24 x 7 client.

  • On-site troubleshooting and repair of complex customer machines
  • Escalate problems to next support level.
  • 2 to 5 years experience repairing electronic components in complex machines preferred
  • Good communication skills
  • Independent and team work skills
  • Ability to multi-task
  • Self-motivated and well organized, accountable
  • Excellent oral and written communication skills
  • Teachable

Tools are provided and company vehicle generally provided!

For over 100 years, customers have depended on Burroughs for outstanding service delivery. Burroughs offers market-leading onsite maintenance and remote support nationwide. In addition to supporting proprietary solutions, Burroughs provides the same exceptional service on third-party ATM, teller cash automation, safes, check & document processing, data centers, retail vault, kiosk and self-service solutions throughout the US and Puerto Rico.

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