Account Supervisor

Account Management Sausalito, California


CORE RESPONSIBILITIES

 

Brand Stewardship

  • Write creative briefs with strategic planner and brief creative and media teams
  • Provide continuous inspiration to creative team to help communicate strategic direction
  • Partner with creative team to present and sell creative work
  • Partner with strategy team to monitor competitive activity and industry trends
  • Partner with media team and strategy on recommendations and strategic development of media plans
  • Review and evaluate creative prior to client presentation to ensure work is on strategy/brief and adheres to all brand standards
  • Formulate your POV on the strategic direction, on the work, on client feedback and voice it, both internally and with clients as appropriate

Client Relationship Management

  • Maintain consistent dialogue with client to ensure agency is executing in line with their expectations
  • Ensure communications success metrics are agreed to in advance of a campaign launch
  • Identify and explore growth opportunities for the client account
  • Schedule and lead client meetings and presentations of creative concepts; obtain client approvals on creative concepts/campaigns, creative rotations and media plans
  • Supervise the weekly client status meetings, which should be managed by the Account Executive
  • Create client-facing conference reports as needed
  • Manage client’s time/schedule efficiently

 

Internal Relationship Management

  • Provide leadership and direction to all internal team members and agency partners
  • Provide guidance to Account Executives (strategy, competitive, client communication skills), including delegation and managing them on assignments. Mentor the Account Executive, monitoring his/her progress and ensuring he/she has the training required to succeed
  • In providing client creative feedback to creatives, provide insight and solutions, in addition to delivering the clients’ direction
  • Has a point of view (strategic, creative, problem-solving, etc.) that can be articulated and defended, as well as communicate/publish written agency POVs regularly
  • Provide issue management and resolution, coming to Account Director with recommended solutions as issues arise
  • On high-budget/high-profile projects, Account Supervisor to decide what portions of project (if any) to assign to a Account Executive
  • Aid the Account Director and client in development/management of quarterly and annual budgets
  • Develop annual scope of work with client and Account Director
  • Develop scope of work/project fees for new projects/out of scope projects

 

Key Relationships

  • Strategist: Partners with the strategist to ensure the strategic course for the brand is set and monitored for success
  • Creative (ECD, ACD): Partners with creative teams to ensure work is strategic and meets client’s needs
  • Media (Media Director, AMD, Media Supervisor): Partners with media team to develop appropriate media strategies
  • Finance: Partners with finance to foster a healthy financial relationship for both client and agency; ensure profitability

 

Miscellaneous

  • Adhere to overall agency responsibilities and expectations