Analyst, Customer Insight

Customer Insight Nigeria, Yaba


Description

Analyst, Customer Insight

Who We Are

Bridge partners with governments, donors, and parents to ensure that every child has access to an education that develops her full potential and creates the foundation for prosperity for the country. We are dedicated to supporting teachers, empowering school leaders, and ensuring every child has the learning support needed to master the national syllabus and have the confidence to succeed in a competitive world. Each of our project or country teams are supported through expertise and programming from additional offices around the world, combining world-leading expertise in core design areas with locally resident leadership and execution. We leverage experts, data, and technology in order to support and scale every aspect of quality education delivery. Bridge managed and supported schools are technology enabled and data driven to ensure accountability in the classroom for both teachers’ performance and children’s learning.

The Bridge model delivers significant learning outcomes at large scale by combining technology and customized learning materials. At Bridge, we believe innovation and technology can transform learning. Our model – which uses technology to deliver thoroughly researched and carefully designed daily lesson guides to teachers in our academies – is proven to increase learning outcomes for children. We are a solutions-driven, implementation-focused organization, using design principles to work in varied and often highly constrained contexts to ensure learning outcomes and positive development for children. Working in regional and national scales is important to us, as empowering entire generations of children with core knowledge, skills, and confidence is what builds the foundation for a peaceful and prosperous future for us all.

Our mission is to provide our pupils with a life-changing education and we believe that every child should have a right to world-class education regardless of her family’s income. Core to our approach is the conviction that every child can learn, as long as the school she attends is committed to her development and puts her needs to learn at the forefront of all decisions. We have seen teachers and children transform and excel in both government and private schools that we support and manage.

We invite you to join this incredible endeavor that is having world-changing impact across multiple continents. You will join a team of dedicated change-makers committed to ensuring that each decision we make keeps a child’s experience of learning as its guiding principle.

 

Nigeria

The education crisis is one that requires urgent, collective, and concrete action to surmount.  While Nigeria is said to have the largest number of out of school children in the world, the education crisis is not just about out of school children, but also about children who are in school and not learning.  In Sub Saharan Africa, statistics say that 88% or almost 9 out of 10 children and adolescents will not be able to read proficiently by the time they are of age to complete primary and lower secondary Education.  With Nigeria being the most populous country in Sub Saharan Africa, this crisis impacts us most.

Bridge started operations in Nigeria in 2015, opening its first low fee private nursery and primary schools targeted at providing life changing education for families living in low-income areas of Lagos State in parts of Ikorodu, Alimosho, Badagry, Ojo, Epe, and other local government areas.  In 2017, Bridge NG further expanded its reach to the most marginalized and vulnerable communities by partnering with the Nigeria Stock Exchange (NSE) and the State of Borno to set up a public school serving out-of-school children and children from internally displaced communities. In 2018, Bridge NG became technical partners to the Edo State government in its implementation of the Edo State Basic Education Sector Transformation program to reform its public primary and nursery school system.

Today, Bridge NG works with both communities and governments to ensure hundreds of thousands of children have access to either a well-run, high achieving affordable private or free public school so that the United Nations Sustainable Development Goal 4 of Quality Education becomes a reality for the millions of children in Nigeria quickly.  You will join a group of young and passionate Nigerians taking concrete action to help address the education crisis in Nigeria and ensure a better future for the children of Nigeria.

 

Strategy Group

The Strategy Group at Bridge is responsible for our overall direction in education service, designing our verbal and visual brand, communicating our work internally and externally, providing insight into the ecosystems within which we work, measuring the impact of our programs, engaging our government partners in programming, ensuring regulatory compliance, and expanding the reach of our services into new geographies. Creative, Communications, Insights, Policy & Partnerships, and New Opportunities are all departments within the Strategy Group. Collaboration between and coordination of each of these department’s functions is critical to ensure that every child has access to an education that develops her full potential and creates the foundation for prosperity for the country.

 

Insights

The Insights department at Bridge is housed within the Strategy group and collaborates across departments to tackle myriad business problems. What makes us special is our dedication to the human voice. In every problem we work on, we work tirelessly to make sense of the messiness of human behavior, motivations, and aspirations; transforming the random and misunderstood into meaningful insights that can unlock new ways of perceiving, doing, and growing. Our research translates into actionable insights and strategies that help drive confident business decision-making on topics such as how to engage with key stakeholders in the communities where we work, how to improve customer acquisition and loyalty, how to shape a customer-centric value proposition, to name a few.

 

While we work on a variety of projects, both big and small, our work is anchored in 3 areas: gathering and analyzing core customer feedback via our Pulse system; running specialized research projects that dive deeply into big, puzzling issues in order to craft new insights; working with internal partners to support the design and testing of interventions, many of which are grounded in behavioral theory. Because of the importance we place on the human voice, our methodological approach tends to be more qualitative in nature however we often employ quantitative methods as well in order to analyze large datasets and run regressions to determine the impact of different variables.

 

 

 

About the Role

We have and are continuing to develop one of the most sophisticated approaches to providing affordable education to MILLIONS of children in one of the most challenging environments in the world. We have a need to recruit for the position of an Analyst, Customer Insight whose duties will be to collect, collate, analyze, summarize and generally manage the data within the department.  

 

What You Will Do

  • Preparation of maps and other data collection materials for PSR, neighborhood and all types of surveys
  • Coordinating and managing with various field teams and assist in resolving of any issues that may arise in the field
  • Identifying RA training needs and assisting to organize for the same
  • In conjunction with research manager review all the protocols to ensure they meet the current research requirements
  • Checking through maps and other available data to suggest new research areas
  • Be involved in data quality control activities both in the field and in the office
  • Provide guidance and direction to the RAs on data collection, data entry and data quality
  • Review  both the quantitative data and the qualitative reports for various research activities
  • Ensure that all research reports are written in an accurate and timely fashion
  • Ensure the sharing of the necessary information generated by research with other departments that require it
  • In conjunction with research manager address any queries that are raised concerning the research reports
  • Contribute to the continuous improvement of research tools, protocols and processes
  • Recognizing Bridge is a growing organization and being involved in any other research or related field

 

What You Should Have

  • A Bachelor’s degree in Sociology, Demography, Anthropology, statistics or other related social science field
  • Over 2 years’ experience in conducting field research in a fast paced or rapidly growing commercial organization with multiple departments where the use of technology solutions was a key strategy.
  • Experience coordinating or managing a team of  staff, preferably remotely or field based
  • Experience working in slums, informal settlements and in rural areas
  • Proficiency in Advanced Excel modeling
  • Experience providing guidance to data collection and data entry teams

 

 

You’re also

        A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.

        A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.

        A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). Every decision you make considers their customer benefit, experience, and value.

   ●        A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.