Quality Assurance Director, Measurement & Evaluation
Who We Are
Bridge partners with governments, donors, and parents to ensure that every child has access to an education that develops her full potential and creates the foundation for prosperity for the country. We are dedicated to supporting teachers, empowering school leaders, and ensuring every child has the learning support needed to master the national syllabus and have the confidence to succeed in a competitive world. Each of our project or country teams are supported through expertise and programming from additional offices around the world, combining world-leading expertise in core design areas with locally resident leadership and execution. We leverage experts, data, and technology in order to support and scale every aspect of quality education delivery. Bridge managed and supported schools are technology enabled and data driven to ensure accountability in the classroom for both teachers’ performance and children’s learning.
The Bridge model delivers significant learning outcomes at large scale by combining technology and customized learning materials. At Bridge, we believe innovation and technology can transform learning. Our model – which uses technology to deliver thoroughly researched and carefully designed daily lesson guides to teachers in our academies – is proven to increase learning outcomes for children. We are a solutions-driven, implementation-focused organization, using design principles to work in varied and often highly constrained contexts to ensure learning outcomes and positive development for children. Working in regional and national scales is important to us, as empowering entire generations of children with core knowledge, skills, and confidence is what builds the foundation for a peaceful and prosperous future for us all.
Our mission is to provide our pupils with a life-changing education and we believe that every child should have a right to world-class education regardless of her family’s income. Core to our approach is the conviction that every child can learn, as long as the school she attends is committed to her development and puts her needs to learn at the forefront of all decisions. We have seen teachers and children transform and excel in both government and private schools that we support and manage.
We invite you to join this incredible endeavor that is having world-changing impact across multiple continents. You will join a team of dedicated change-makers committed to ensuring that each decision we make keeps a child’s experience of learning as its guiding principle.
Measurement and Evaluation
The Measurement and Evaluation team at Bridge is housed within the Strategy group and collaborates across department to ensure that schools are well-managed, teachers are teaching, and that our pupils are learning each and every day. We work alongside these groups and central office support staff to answer the core questions of “Is what we’re doing working?” and “How do we get better?” We blend quantitative analyses with qualitative field work to improve systems and processes, measure the outsides of our efforts, and help translate the results to both internal and external stakeholders.
We work on a variety of projects, big and small; some are quick turnaround analyses while others require longer, more sustained efforts.
One large-scale ongoing effort is performance management and building a sustainable learning loop into our systems. Another is revamping our quality assurance system to make the data collected more actionable and the entire system more effective. Examples of shorter-term projects include conducting efficacy studies, digging in on existing data to answer time-sensitive questions, and piloting new data collection efforts.
About the Role
We are seeking a full-time Quality Assurance Director to join our team, someone eager for a career where they can share their expertise and build the capacity of our in-country quality assurance teams The impact you’ll be able to make with each data visualization you produce is BIG; every audit you conduct informs a decision to support thousands of children at once.
The QA Director will lead a team of country-level supervisors who manage quality assurance officers and senior officers within each country (Kenya, Uganda, Nigeria, Liberia, and India). The QA function at Bridge is expanding rapidly as we serve more countries and add schools around the world. The QA Director will work closely with the Managing Directors for each country, along with their direct reports.
We view quality assurance as core to our data production capability. We want to cultivate data and analytics rock stars, people who produce and use data to reveal actionable lessons-learned for Bridge’s rapidly growing network of schools. This role consists of supporting quality assurance leaders in each of our territories to build effective quality assurance teams. The role also involves working closely with global Measurement and Evaluation staff to develop and refine data collection tools, protocols, and visualizations. We aim to impact teaching and learning, so we need to deliver high quality data to decision makers at all levels of Bridge.
The quality assurance director must able to effectively work with people from diverse backgrounds, think critically and make sound on-the-spot judgement calls for tricky issues, and have a brilliant mind for people and processes.
You will report to the Director, Measurement & Evaluation. This job will be based in one of our offices in Nairobi, Lagos, Hyderabad or Vijaywada. Extensive travel is required during the first year, as we strengthen the teams within each of the territories we serve.
What You Will Do
- Establish Quality Assurance Procedures. The QA Director is responsible to establish and enact quality assurance procedures and methodologies. The QA Director will measure, monitor, and analyse current production and inspection systems and develop new solutions to enhance quality control.
- Direct Quality Control Personnel. The QA Director will direct and coordinate quality assurance and quality control personnel, instructing them on new or revised procedures and systems and providing oversight during the QA process. The QA Director will support the in-country QA lead to work closely with team members to ensure that they are correctly utilizing QA methods and systems. They also Monitor corrective actions implemented by operations for critical/major and minor nonconformities, ensuring that actions are effective, implemented in a timely manner, and are permanent in nature to avoid recurrence of deficiencies.
- Report Quality Issues to Schools and Operations Leadership. To support teaching and learning activities, the QA Director will report recurring quality issues to Schools team and Operations team leadership. This helps ensure that resource, instruction, and facilities issues don’t negatively impact learning or cause dissatisfaction.
- Maintain Quality Assurance Records. The QA Director will maintain detailed records of quality assurance activities and issues. These reports provide comprehensive records of quality assurance activities and help Bridge determine what’s working and what needs to be corrected.
- Analyze Production and Quality Control Reports. The QA Director will support and enhance Bridge performance by analyzing and assessing audit data. In this aspect of the role, the QA Director finds patterns and areas for improvements based on QA data over time and utilizes these reports to improve processes and performance. The QA Director determines whether their teams meet targets, deliver expected performance, and maintain overall workflow.
- Identify Opportunities to Enhance Effectiveness and Efficiency. The QA Director supports Bridge’s ability to deliver a world class education by standardizing and implementing operational controls (procedures/work instructions, checklists, training plans, etc.) and methods based upon key customer requirements and any applicable corporate and/or statutory/regulatory requirements.
- For any project, be ready to propose a plan and execute. This includes creating a timeline, liaising with other departments to get the support you need, managing and motivating short-term staff members, figuring out how to get things done when things don’t go as planned, getting the data you need and getting it right, conducting analyses, framing the results, and answer any and all questions about your work.
- Establish and maintain relationships with educational stakeholders in the US, UK, Kenya, Uganda, Nigeria, Liberia, and India. You’ll be a source of important information related to quality assurance efforts.
What You Should Have
- Quality assurance experience – a solid foundation in quality assurance is a necessity in this role
- Global team management experience– to direct, mentor, and oversee personnel within the QA departments, you should possess effective leadership, coordination, and motivation skills
- Process enhancement – to find ways to streamline processes and boost efficiency, you should have some knowledge of process improvement and enhancement
- Organization skills –to successfully direct and oversee all quality assurance procedures and coordinate production processes you should have strong organization skills
- Communication skills – to provide reports to production managers and business leaders to influence decision-making you will need effective verbal and written communication skills
- Analytical skills – to understand what the data means and recognize patterns that require action
- Bonus – experience in extreme growth situations and dealing with complexity; worked/studied in a developing country, worked in a no-excuses charter school in high-poverty areas in the U.S., and/or experience implementing data collection projects, particularly for impact evaluations.
- A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
- A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
- A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
- A data-driven decision-maker – When making decisions, you don’t rely your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
- A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
We have one open position we are seeking to fill ASAP. We are accepting applications on an ongoing basis, and they will be reviewed in the order they are received. Please include both a resume and a cover letter in your initial application.
Preferred Location: Nairobi, Lagos, Hyderabad or Vijayawada (extensive travel during first year)