Description

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data BPO Offer? We’re glad you asked!   

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview:

As an Outbound Customer Solution Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.

This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!

Position Status: Full Time, Permanent, Remote
Hours of Operation: Tuesday - Friday 1:00pm - 9:00pm & Saturday 10:00am - 6:00pm EST
Rate of Pay: Manitoba $16.50/hour - $23.30/hour (if fully meeting targets), Alberta $16.20/hour - $23.00/hour (if fully meeting targets) 

Responsibilities: 

• Connect with customers from coast-to-coast
• Conduct outbound calls for customer retention 
• Promote and recommend the latest products and services to customers on inbound/ outbound sales queues
• Manage call flows, provide first call resolution and satisfying customer expectations
• Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
• Create a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectives
• Meeting key performance indicators
• Following-up with customers to ensure customer satisfaction and expanding sales opportunities
• Accurately resolve customer questions with a high level of professionalism
• Accurately document customer interactions within the appropriate systems
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
• Maintain a high level of competition and product knowledge
• Maintain a high level of confidentiality
• Other job tasks as required.

Requirements:  

• Experience in Customer Care, Retention, Inbound Sales or Outbound Sales is an asset;
• A flexible schedule (including evenings and weekends);
• An ability to build rapport with customers
• An ability to navigate multiple computer systems
• An ability to work in a target-driven environment
• A secure area to store company and customer related information
• Power outlets for both a PC and Monitor
• High Speed internet (10MB or greater)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by WIFI.
• Ability to download and use the Google Authenticator app (using a smart phone or tablet)

Diversity. Equity. Inclusion.   

Unleashing the power of being unique.  

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.  

At NTT what you do matters. Because here YOU can.