United States Bowling Congress Careers

JOB TITLE: Championships Assistant Manager

LOCATION: Remote (Fall) & Onsite at various tournament locations as part of event staff

POSITION TYPE: Full-Time

FLSA STATUS: Exempt

REPORTS TO: Championships Tournament Director

WORK HOURS: Monday – Friday 8:00 am – 5:00 pm when in the office, Variable shifts onsite at the tournament. Ability to work weekends and/or extended hours as needed.

WHY WORK FOR USBC:

If you're passionate about your work, thrive in a positive office culture and get excited about bowling, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.

Become part of A Future For The Sport!

POSITION SUMMARY:

Assistant Championships Tournament Manager (Director) in planning, supervising, and managing operations of the USBC Championships to take the tournament to the next level of professional execution for a best-in-class event. Prioritize the work of others, promote consensus on policies & procedures, and serve as a resource providing direction, training, and support to front-line personnel.

DUTIES/RESPONSIBILITIES:

• Fill MOD shifts as required. Serve as an escalated point of contact for bowlers and staff to answer questions. Address issues as required to keep operations/departments running smoothly, ensuring all service standards are met.
• Implement and assist in training, development, and motivation of staff with a concentration in department consensus and promoting teamwork. Train, educate, and motivate staff and clientele to facilitate a comprehensive understanding of the components of the tournaments team, and how they work together to provide exemplary customer service and put on these world-class events.
• Contribute to the strategic process of TMS and Registration platforms as a point of escalation for event staff.
• Continually manage in-place practices and systems, work with the Tournament Manager to improve policies and processes, and evaluate operational methods.
• Monitor and approve staffing schedules according to bowling projections, budgets, and needs of the departments. Suggest opportunities for “right-sizing” and maximizing utilization of personnel.
• Work to ensure communication and cooperation between the tournament staff, host facility personnel, and vendors to provide the best quality product for our guests.
• Coordinate onsite fulfillment of marketing and loyalty initiatives including, but not limited to, Captains Court and destination incentives, etc.
• Recognize and reward worthy achievements by competitors and staff.
• Be a visible leader demonstrating the ultimate in customer service and employee relations decorum.
• Manage Tournament mailboxes and provide guidance and timely responses to all client inquiries and concerns.
• Assist short-duration tournament director outside of the Championships venue as needed.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position is responsible for supervising the day-to-day activities of the event and the event staff with an emphasis on staff development, event flow, policy application, and customer satisfaction.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

• Superior leadership talent-functioning calmly, confidently, and effectively in a fast-paced environment.
• Advanced team building abilities – mentoring and motivating a team in a service-focused setting.    
• Proficient with Microsoft Office Suite.
• Strong customer service proficiencies-service minded and engaged.
• Excellent communication skills and ability to speak and present in front of large groups.
• Solid problem-solving & multi-tasking aptitude-balancing time and resources.

EXPERIENCE AND OTHER REQUIREMENTS:

• Bachelor’s degree in sports management or related field is preferred.
• Bowling knowledge required (overall ability to intelligently discuss any aspect of the game).
• The ability to relocate annually (up to 6 months at a time) is required.
• Experience working across several teams and independently.
• Experience in a customer service environment is required.
• Must pass the RVP program and maintain a “Green Light” status.
• Must adhere to the Code of Conduct of the USBC Registered Volunteer Program is a condition of employment and continued employment.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Occasionally required to move about inside the office and offsite locations.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Light work that includes occasionally lifting/moving objects up to 30 pounds.

COMPENSATION/BENEFITS:

• Compensation paid commensurate on experience.
• Benefits (Medical, FSA, HSA, Dental, Vision, Life, 401(k) + match, PTO, Holiday Pay, and more.

TRAVEL: This position will require travel up to approximately 25% of the time. In addition, this position will require the employee to be onsite for the Women’s Championships, for the Open Championships (one or the other – TBD) tournament site or for any short duration needs when the tournaments are running, so relocation is required for up to 6 months at a time.

                                                                                                        Revised 08/02/2024