United States Bowling Congress Careers

JOB TITLE: Tournament Technology Associate Engineer

LOCATION: Arlington, TX

POSITION TYPE: Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Director of Infrastructure

WORK HOURS: Monday – Friday 8:00 am – 5:00 pm, ability to work weekends and/or extended hours as needed.

WHY WORK FOR USBC:

If you're passionate about your work, thrive in a positive office culture and get excited about bowling, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.

Become part of A Future For The Sport!

POSITION SUMMARY:

The Tournament Technology Associate Engineer is responsible for analyzing and resolving computer hardware, software, and network communication problems using diagnostic software and technical troubleshooting processes. This role will support internal and external users and serve as the Information Technology (IT) help desk for USBC Tournament operations in an onsite capacity during the tournament season and provide office-based IT engineering support during the non-tournament season from the Arlington, Texas Headquarters.

DUTIES/RESPONSIBILITIES:

• Troubleshoot and resolve all manners of OS, application, hardware, and printer issues and incidents on personal computers and workstations.
• Manage user network, email, and iSeries accounts.
• Perform PC installs, moves, adds, and changes.
• Build and maintain desktop and laptop images.
• Monitor, maintain, and schedule backups and reports on assigned servers.
• Regular reliable attendance.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

• Advanced knowledge of Microsoft Windows 10 is required.
• Working knowledge of Microsoft networking concepts and systems (i.e. Active Directory, Teams, and Exchange) is required.
• Working knowledge of printer hardware, network cabling, and Audio/Video systems.
• Working knowledge of telephony concepts and hardware.
• Working knowledge of virtualization (VMware) and virtual machines.
• Understanding of the following concepts: TCP/IP, LAN/WAN, IPS, SAN, RAID, NTFS, SSL.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Must be able to work well in a team environment.
• Must be able to juggle and meet multiple priorities and deadlines.

EXPERIENCE AND OTHER REQUIREMENTS:

• Two years of help desk/desktop experience emphasizing IT-related issues/incidents research and resolution.
• Two-year, four-year, relevant technical institute degree or the equivalent work-related experience with a focus of study in an Information Technology discipline.
• Must pass the RVP program and maintain a “Green Light” status.
• Must adhere to the Code of Conduct of the USBC Registered Volunteer Program as a condition of employment and continued employment.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Occasionally required to move about inside the office and offsite locations.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Light work that includes occasionally lifting/moving objects up to 30 pounds.

COMPENSATION/BENEFITS:

• Compensation paid commensurate on experience.
• Benefits (Health, Medical, FSA, HSA, Dental, Vision, Life, 401(k) + match, PTO, Holiday Pay, and more).

TRAVEL: Ability to travel up to 50% of the time.

                                                                                                        Revised 11/06/2024