Manager, Community Development, Diablo Franchise

Community Development Irvine, CA


Description

Blizzard is seeking a well-itemized Manager of Community Development to lead our community efforts on the Diablo franchise. This is someone who has a deep understanding of what is required to grow, engage, and build player communities on a global scale, and is passionate about developing a team of player-centric community professionals required to meet the needs of the product and community. They are end-game content and channel strategists, comfortable collaborating with influencer networks, and have all the requisite mats to craft strategic community plans and programs. Most importantly they have a deep appreciation for the importance of player trust, and always puts the player at the center of their thinking.

Responsibilities

  • Leadership. Lead a team of talented community professionals with clarity and empathy, providing vision, being receptive to their needs, and always raising their paragon level.
  • Strategic Planning. Own and drive the short and long-term community strategy for the Diablo franchise, translating strategy into plans of action, and setting clear goals and objectives for the team.
  • Global Program Management. Develop and manage best-in-class global community and influencer programs, delivering against near-term product goals, while achieving long-term community objectives.
  • Content and Channel Development. Remain at the forefront of rapidly changing community ecosystems, defining what good looks like for the team and franchise, and ensuring continued product relevance.
  • Collaboration. Collaborate with cross-functional publishing teams, development stakeholders, and external partners, and align them around key community goals and initiatives.
  • Knowledge. Add to the ever-expanding Tomb of Community Knowledge to learn and grow, understand what is working and what is not, and continuously improve the team.

Requirements

  • A minimum 3+ years’ experience leading and managing community teams on major consumer brands and/or entertainment franchises
  • Experience working on mobile games, and managing and growing mobile gaming communities
  • Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives
  • Master of communication channels and the nuances between the strategy, content, and audience for each
  • Pro-active planner comfortable working across multiple complex and highly matrixed workstreams
  • Always keeps it hundo p

Pluses

  • Advanced degrees in communication, marketing, or related field
  • Project management training and experience
  • Proficiency with Confluence, JIRA, Sharepoint, Sprinklr, Wrike
  • A passionate gamer possessing ample experience with Blizzard games
  • Existing strong personal network within Blizzard’s communities

Required Application Materials

  • Resume
  • Cover Letter which should include:
    • Why you are interested in working at Blizzard
    • What games you are currently playing
  • Examples of written work and/or past community programs they are proud of

**Only submittals with the above three materials will be considered.