Knowledge Manager (Temp)

Production Irvine, CA


If knowledge is power, then this job is as epic as they come. The Hearthstone team is looking for a knowledge manager to drive and organize the documentation of our game development and tools. This is a unique role requiring a unique mindset and focus.

Creative thinking is encouraged as we work together to create elegant solutions to unique problems. We're looking for a tenacious individual comfortable plying their craft in such an environment. In addition to enjoying the energy and pace of a dev team in full stride, you must be highly structured, rational, and have innate problem solving and research skills. 


  • Define documentation best practices for organization/quality and streamline ease of use for developer contributions
  • Create templates and maintain organization of developer consumable design documentation for systems, features and content.
  • Provide structure and support for developers writing technical documentation; champion good documentation habits and help people focus on important aspects to document.
  • Engage with all disciplines to determine knowledge management needs and develop roadmaps for tackling those items.
  • Analyze metrics to understand areas of information flow improvement.


  • A minimum of 5 years’ experience
  • Experience using knowledge management tools (Confluence preferred)
  • Associate's degree in design, English, technical communications, or a related field from an accredited college or university.
  • Equivalent experience / combined education can be substituted.
  • Fluency using Visio and other office tools.
  • Experience with Photoshop/Illustrator
  • Deep analytical and problem solving skills
  • Experience planning and writing technical and business documentation
  • Experience working in a large creative team (software development preferred)
  • Strong inter-department communicator
  • Excellent writing skills


  • Bachelor’s Degree in library science, information science, or a related field
  • Web, video game development, or technology industry experience preferred
  • Basic programming skills
  • Passion for Blizzard games and video games in general

Required Application Materials

  • Resume
  • Cover Letter which should include:
    • Why you are interested in working at Blizzard
    • What games you are currently playing

**Only submittals with Cover Letters will be considered.