Senior Business Systems Analyst

Technology - Corporate IT Woodland Hills, California


The Sr. Business Systems Analyst is a key liaison between IT and business stakeholders.  The Sr. BSA partners with the stakeholders to define processes & workflows, identify areas for improvement or re-engineering and develop business requirements.  With the assistance of the applications team,  the Sr. BSA will also work with Salesforce Admin to translate business requirements into technical design specifications.

A successful candidate has deep experience in creating documentation, end-to-end process flows, and working with a wide variety of business units ranging from sales & marketing to legal to finance.  The ideal candidate has experience working with go to market organizations within a software company and strong working knowledge of the Salesforce platform. 


  • Create new functional documentations and keep them up to date.
  • Meet with business stakeholders to gather intake priorities on a regular basis.
  • Project management.
  • Independently, assess risk, suggest improvements, and follow mitigation strategies for projects with complex requirements, technical designs, dependencies, and data sets.
  • Execute QA forensics and detailed root cause analysis of test failures, reported defects, and performance and scalability issues.
  • Author high-quality test plans and test cases. Assist with initial testing and UAT (User Acceptance Testing).
  • Partner with leadership, peers, and sister-teams throughout the organization to support meaningful change and adaptation, with a constant focus on improving the whatand how of Quality within BlackLine.
  • Conduct process analysis using standard data analysis and interview techniques. Need to be able to communicate with all levels of the organization in order to obtain information needed quickly.
  • Facilitate meetings with process owners to define new processes or fix existing processes. Encourage participation from team members to share knowledge and drive decisions regarding process improvement and change management.
  • Address issues of existing systems and recommend new system developments as needed.
  • Work with administration teams to develop technical solutions to functional requirements.
  • Proactively identify, analyze, and recommend business process changes and improvements across BlackLine’s internal systems and processes.
  • 5+ years of Salesforce experience in the business analysis role.
  • Experience in using project management tool and have at least 5 years of experience using diagram flows (e.g. MS Visio or Lucid Charts) for documenting business/application processes and project management.
  • Able to communicate effectively with business of all levels.
  • Comfortable to lead design sessions to discuss processes, improvements, gather requirements and create functional specifications.
  • Develop methodology and document business processes.
  • Experience in working with administration teams to develop technical solutions to functional requirements
  • Introduce and maintain highly repeatable and reliable processes, as well as supporting standards.
  • Able to address issues of existing systems and recommend new system developments as needed.
  • Able to advise on industry best practices.
  • A quick learner and a self starter.
  • Ability to do multi-taskings.
  • A detailed analysis person.